#ImpactAI #CSS IMPACT #AI Collectors

Revolutionizing Debt Collection with Interactive Voice AI

In a groundbreaking development, ImpactAI Solutions, a division of CSS IMPACT, has announced the launch of its innovative Interactive Voice AI Smart Collectors, named Ivan and Ava. These state-of-the-art AI-driven agents are positioned to revolutionize the debt collection industry, allowing for more efficient, compliant, and user-friendly interactions.

Meet the Intelligent Agents

Ivan, the Interactive Smart AI Collector, is poised to redefine how agencies handle debt recovery. Designed for optimal performance, Ivan negotiates, arranges settlements, and processes payments with a level of accuracy previously unattainable in the industry. Furthermore, Ivan adheres strictly to compliance standards, ensuring that all interactions meet regulatory requirements set forth by various governing bodies.

On the client service side, Ava acts as an AI Client Services Agent, revolutionizing customer interactions. Ava personalizes experiences by greeting clients by name and addresses their inquiries in real time. This capability not only enhances the client experience but also streamlines the services typically rendered by live representatives.

Key Features and Capabilities

1. Multilingual Support

Both Ivan and Ava are equipped to communicate in over 40 languages, making them suitable for diverse user demographics and offering various collection agencies the ability to reach a broader audience with effortless communication.

2. Regulatory Compliance

ImpactAI’s solutions ensure every interaction adheres to essential regulations, including Reg-F, PCI, TCPA, and CFPB rules. This compliance fortifies the credibility of collection agencies while mitigating risks associated with non-compliance.

3. Streamlined Client Engagement

Ava provides seamless communication capabilities, allowing users to send important documents, media, and reports instantly via text or email during their conversation. This enhances the utility and efficiency of client interactions, making processes fast and direct.

4. Live AI-Driven Copilot Assistance

The introduction of the AI Collector Copilot Assistant supports debt agents in real-time. This tool is integrated into their standard operating procedure, providing collectors with instant insights, enabling more effective negotiations through emotional analysis of debtor responses.

5. Automation of Workflows

ImpactAI integrates advanced workflow-driven features to ensure PCI and Reg-F compliance while reducing the reliance on human operators. This automation not only improves operational efficiency but ensures a consistently human-like conversational experience for clients and debtors alike.

6. Seamless CRM Integration

AI-generated transcripts and summaries of calls will be effortlessly integrated into existing Customer Relationship Management (CRM) systems to maximize account servicing capabilities. This feature greatly enhances the ability of agencies to manage accounts effectively.

The Future of Debt Collection

According to Carl Briganti, President and CEO of CSS, Inc., "The future of collections is AI-driven. Our Interactive Voice AI Smart Collectors are changing the landscape by enabling financial institutions and agencies to manage debt recovery more effectively. Thanks to Ava and Ivan, we are delivering an experience that combines autonomy with a remarkably human touch."

Agencies interested in witnessing Ivan and Ava in action can visit ImpactAI.cloud and click the