Mitto Achieves Recognition in 2025 Gartner Magic Quadrant for CPaaS Solutions

Zurich, July 30, 2025 — Mitto, a prominent player in the realm of global omnichannel communications, has proudly announced its inclusion in the 2025 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS). This significant recognition underscores Mitto's dedication to providing top-tier communication solutions tailored to meet the needs of enterprises across various sectors.

Gartner defines CPaaS as a cloud-based framework that allows developers and non-technical users alike to architect a wide range of communication capabilities through APIs, SDKs, and user-friendly visual interfaces. By leveraging CPaaS technology, businesses can integrate multiple communication channels, such as voice, SMS, emails, messaging applications, and video capabilities, into their operations, ensuring a cohesive customer interaction experience.

Mitto's inclusion in this prestigious report reflects its commitment to innovation and the firm’s continued investment in delivering high-performance communication solutions. Notably, Mitto’s platform is designed for enterprise scalability, compliance with regional regulations, and fostering deep customer engagement, which are critical elements in today's fast-paced digital landscape.

Serving a diverse clientele spanning industries like finance, retail, insurance, logistics, and technology, Mitto offers unparalleled global reach through its network of over 800 direct carrier connections. This extensive connectivity enables Mitto to deliver intelligent AI-driven routing, advanced fraud detection, and comprehensive messaging services, including SMS, Voice, WhatsApp, Viber, RCS, and Telegram.

Furthermore, Mitto leverages robust prebuilt tools that encompass Campaigns and Conversations, along with mobile intelligence APIs, ensuring seamless integration with prominent CRMs, ERPs, and eCommerce platforms. This commitment to enhancing user experiences extends to Mitto's partner portal, which features co-branded enablement kits, self-service onboarding options, and vertical-oriented assets tailored to specific industry needs.

Andrea Giacomini, the CEO of Mitto, expressed pride in the company's repeated recognition in the Gartner Magic Quadrant for CPaaS: “This acknowledgment solidifies our persistent effort to advance enterprise communications. Performance, compliance, and flexibility are at the forefront of our mission. We are dedicated to equipping global brands with the tools necessary to deliver reliable and immediate customer experiences on a worldwide scale.”

Gartner’s report, titled Magic Quadrant for Communications Platform as a Service, authored by Lisa Unden-Farboud, Daniel O'Connell, Brian Doherty, and Ajit Patankar, was published on July 15, 2025. Also, it must be noted that Gartner’s Magic Quadrant is recognized and respected globally, with its branding being a registered trademark of Gartner, Inc. and its affiliates.

In conclusion, Mitto stands proudly at the forefront of global communication technology, consistently focusing on transforming customer interactions through innovative solutions and services. Companies looking to enhance their customer engagement strategies are encouraged to explore Mitto's platform and services to stay ahead in the competitive landscape.

For more information, please visit Mitto's official website.