ZTE's CDO Cui Li Highlights the Role of Agentic AI in Customer Experience at AI Innovation Asia 2025
ZTE's Vision for Agentic AI at AI Innovation Asia 2025
On December 4, 2025, in Singapore, ZTE Corporation's Chief Development Officer, Cui Li, took the stage at the prestigious AI Innovation Asia 2025 conference hosted by Economist Impact. This event brought together industry leaders, innovators, and policymakers to discuss the future of artificial intelligence and its commercial applications. The panel discussion titled "How May AI Help You? Agentic AI and the Customer Experience" focused on agentic AI and its capacity to reshape how businesses engage with their customers.
Cui Li emphasized the urgency for organizations to prepare for the advent of agentic AI, which is defined as AI that can take initiative in decision-making and improve customer experience. She shared insights into how ZTE's