#Japan #Tokyo #MentalHealth #Shinagawa #MySherpa

Tokyo's MySherpa and Its Approach to Mental Health

In an important step toward addressing mental health, Shinagawa Ward in Tokyo has confirmed the continuation of the online counseling service, MySherpa, into the fiscal year 2026. This decision underscores the district's ongoing commitment to combat loneliness and social isolation within the community. Since its launch in April 2025, MySherpa has provided invaluable mental health support to residents, receiving overwhelmingly positive feedback from users.

Residents utilizing MySherpa have expressed their satisfaction, stating they felt grateful for the service, with many commenting, "It was very helpful" and "It was good." These sentiments have fueled the decision to extend the program, as the positive impact on community wellness cannot be overstated. Participants have noted significant benefits, such as gaining clarity on personal situations, identifying the next steps to take, receiving empathetic listening from counselors, and obtaining diverse perspectives on their issues.

MySherpa Online Counseling Overview

For residents of Shinagawa, the MySherpa service is free and offers a maximum of three sessions per individual. The counseling is provided by licensed clinical psychologists and certified psychologists, with the option for ongoing support from the same counselor if desired. Sessions can be conducted via video call or phone for 50 minutes and are available 365 days a year, including weekends, holidays, and year-end/ New Year’s holidays.

Privacy is a top priority with MySherpa. Confidentiality is maintained rigorously; the names and contents of consultations will not be disclosed to the ward office or any other parties. Residents wishing to utilize the service can apply online through the dedicated webpage or via a phone reservation system, where verification of Shinagawa residency will be confirmed at the first counseling session.

For those interested in accessing the service, they can visit the official website at MySherpa Website.

About MySherpa

MySherpa operates under the guidance of a medical doctor and psychiatric specialist, offering residents a convenient way to access mental health support from qualified counselors. The service features an array of experienced clinical psychologist practitioners selected by psychiatric experts. Users have the option to either choose their counselor or have one recommended to them, facilitating continuity in therapy if preferred. The satisfaction rate among users continues to highlight the value of this service, reflecting a growing need for accessible mental health resources.

Service-related web resources include MySherpa for Individuals and MySherpa for Business.

Company Profile: MySherpa Co., Ltd.

Founded in July 2016 and headquartered in Tokyo’s Minato Ward, MySherpa Co., Ltd. offers a robust mental health support platform focusing primarily on online counseling for both businesses and individuals. Backed by psychiatric professionals, the company ensures that all counseling sessions are conducted by licensed psychologists and clinical psychologists. With over 400 companies and organizations adopting its services, MySherpa continues to make significant inroads into promoting better mental health awareness. Moreover, the service was recognized in the March 2025 issue of Forbes Japan as one of the '30 Next Generation Impact Startups.'

For further inquiries or to see more about the services offered, please visit the contact page at MySherpa Contact.