#USA #Lakewood Ranch #RND Automation #QuickPouch #Packaging Support

RND Automation Unveils QuickPouch Website

In a significant move to support owners of legacy packaging machinery, RND Automation has officially launched QuickPouch.com. This platform serves as the exclusive source for genuine OEM service, spare parts, and essential technical support for QuickPouch equipment. The website launch follows RND Automation's acquisition of all intellectual property rights related to QuickPouch, ensuring a robust service channel for existing customers.

Catering to a Neglected Customer Base

Previously, many QuickPouch users faced the unfortunate scenario of being without reliable service after the company ceased operations under its former ownership. RND Automation recognized the growing frustration among these machine owners and committed to establishing a trustworthy support channel. As Patrick McDermott, CEO of RND Automation, stated, “We knew the QuickPouch customer base had been left without a reliable partner. That changes today.” The relaunch reflects not only a commitment to customer service but also reinforces RND's position in the packaging industry.

Features of the New Website

The newly relaunched QuickPouch website offers a variety of essential services tailored for customers:

• - Genuine OEM Spare Parts: These parts are constructed to the original specifications to ensure compatibility and quality.
• - Quick-response Technical Support: Customers can expect swift assistance for troubleshooting and technical inquiries, reducing downtime in their operations.
• - Preventative Maintenance and Training: RND offers field service and training programs aimed at keeping equipment running efficiently.
• - User-friendly Service Requests: The site features a clear form for users to submit machine details and photos for rapid assistance.
• - Support for Diverse Models: The service extends to various legacy QuickPouch models, including Vertical, Horizontal, and Conveyor systems.

Industry experts have responded positively. Steve Bostic, Manager of Sales and Applications Engineering at RND, commented on the overwhelming response since the relaunch, emphasizing that customers are relieved to see a dependable solution emerge. “Customers have been incredibly relieved to know there's finally a real solution,” he noted, highlighting RND's access to original engineering files and service documents as a game-changer.

A Commitment to Authenticity

To ensure clarity in the market, RND Automation has clarified its role as the sole authorized provider of QuickPouch parts and services. This is particularly important in an environment where imitation parts may confuse customers. Other companies offering similar services do not have authorization from QuickPouch or RND Automation, creating a risk for users seeking support.

Looking Ahead

Although the initial focus is on service and support, RND Automation maintains full engineering capabilities for all QuickPouch systems. They encourage inquiries related to the restoration or replication of these machines, highlighting their commitment to providing comprehensive solutions.

To learn more about the support offered or to place a service request, customers can visit www.quickpouch.com.

About RND Automation

Founded in 2005 and based in Lakewood Ranch, Florida, RND Automation specializes in designing and manufacturing automation solutions across packaging, assembly, and robotics. Their offerings include custom automation cells, standard equipment, and aftermarket services, ensuring holistic support for manufacturers. RND Automation operates as a division of Complete Automation Solutions (CAS) Holdings, facilitating a broad range of automation needs. For further information, please visit their official website.