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myKaarma Announces 2024 Tech Video Grand Prix Winners

On December 3, 2024, myKaarma, a top provider specializing in communication and payment software solutions for automotive dealerships, unveiled the winners of its prestigious Tech Video Grand Prix – Fall Edition. This competition showcased the creativity and communication prowess of dealership technicians utilizing myKaarma's video tools to enhance service transparency.

With an overwhelming response this year, the contest attracted over 300 entries from various OEM brands, emphasizing the importance of clear and professional communication along with visual inspections. The following five professionals emerged as the champions of the 2024 myKaarma Tech Video Grand Prix:

1. Eric Jordan - Jeff Wyler CDJR Fort Thomas
2. Connor Rothstein and Steve Giron - Holman Ford Turnersville
3. Derek Ness - Luther Brookdale Honda
4. Reanas Saleh - Mercedes-Benz of Music City
5. Josh Arnold - Austin Subaru

Excellence in Customer Communication

The winning submissions were acknowledged for their meticulous attention to detail and exemplary customer communication dynamics. Key attributes of the victorious videos included:

• - Personal Connection: Each technician introduced themselves and expressed gratitude to customers by name.
• - Visual Insights: They highlighted issues visually through tools used during the diagnostic process.
• - Repair Importance: The technicians clearly explained repairs' significance while providing budget-friendly and safety-conscious advice.
• - Confidence and Clarity: They demonstrated confident and professional communication through their videos.

Celebrating Achievement

In recognition of their outstanding efforts, each winner or partnership was awarded a $500 Amazon gift card, a perfect incentive as the holiday season approaches. Additionally, their accomplishments will be featured on the myKaarma blog along with a special segment in the myKaarma Fixed Ops News.

Suzanne Rogers, Senior Performance Manager and Contest Chair at myKaarma, emphasized, "This contest goes beyond merely acknowledging exceptional technicians; it underscores the essential role of transparency and effective communication in fostering trust with customers. Through engaging and informative tech videos, these technicians not only elevate the service experience but also enhance dealership revenue."

One of the winners, Josh Arnold from Austin Subaru, remarked, "Delivering insightful and engaging videos through the myKaarma platform has reshaped our communication in the automotive industry. I am thrilled to have won and proud to make a difference in the service experience for our customers."

Austin Subaru's General Manager, Cody Penna, added, "This contest demonstrates how vital communication is in establishing trust with our clientele. I am immensely proud of Josh for earning such recognition. His achievements set a benchmark of excellence for our technicians, highlighting the professionalism that defines the service experience at Austin Subaru."

Explore the innovative tools that empowered these award-winning entries by requesting a demonstration of myKaarma's Tech Video and ServiceCart Video MPI solutions.

About myKaarma

At myKaarma, the philosophy is that a dealer shouldn't have to "do work to do work." The company focuses on creating a natural and sophisticated design flow that facilitates seamless and exceptional interactions. With an integrated communication and payment platform, myKaarma strives to provide positive experiences for both vehicle owners and dealers. The platform encompasses scheduling, communication, payment processes, video MPI, BDC solutions, and insightful reporting. To learn more about myKaarma, visit www.mykaarma.com and connect with them on LinkedIn.