Exciting New Food Court 'Sora chika' at Haneda Airport Terminal 1 with Cutting-Edge DX Technology

New Digital Experience at Haneda Airport's 'Sora chika'

On September 10, 2025, Haneda Airport's Terminal 1 will unveil its new food court area named 'Sora chika', developed with cutting-edge digital technologies to enhance customer convenience and improve operational efficiency for tenants. This project sees a unique collaboration between Glory Ltd., based in Himeji, Hyogo, and Showcase Gig Inc., based in Shibuya, Tokyo.

Innovative Digital Services

The introduction of four main digital services at the Sora chika food court marks a first in the industry. Attendees will experience a seamless dining journey with:

1. Mobile Ordering Service - O:der ToGo: Allowing customers to pre-order and pay via their smartphones.
2. Order Kiosk - O:der Kiosk: Touch panel ordering systems available at the venue.
3. Digital Signage - O:der Signage: Provides real-time updates on order statuses.
4. BOPIS Locker: A unique service enabling Buy Online Pick Up In Store, specifically for employees.

These features not only enhance the overall customer experience but also streamline operational processes for vendors, reducing reliance on traditional register duties and improving turnover times.

A Culinary Journey with Variety

'Sora chika' embodies the concept of 'moments at the beginning and end of your journey'. It offers 12 diverse outlets presenting a wide range of culinary styles including Japanese, Western, Chinese cuisine, desserts, salads, and even a bar. This variety ensures that every traveler can find something to suit their taste, be it a quick meal before boarding or snacks during layovers.

As travel volumes increase during the Silver Week and ensuing holiday seasons, visitors to Haneda Airport are encouraged to enjoy the multifaceted offerings of 'Sora chika'.

Enhancing Satisfaction for All

The implementation of the O:der ToGo, O:der Kiosk, O:der Signage, and BOPIS LOCKER services aims not only to enhance customer satisfaction but also to improve operational efficiency for tenants and employee satisfaction. Customers can place orders without queuing, and upon receipt, they can collect their items efficiently without delays.

On the staff's side, combining the O:der ToGo and BOPIS LOCKER services facilitates a comfortable break environment, where employees can collect their pre-ordered meals from the back end during designated break times. This innovation promotes an overall positive working environment.

Insight from Management

The facility management team expressed their enthusiasm for this initiative. They noted that, as part of their ongoing digital transformation efforts, they sought to foster efficiency in the food court by integrating multiple services. They praised the adaptability and problem-solving capacities displayed by Glory and Showcase Gig in making this integration happen. Moving forward, they aim to collaborate closely with these companies to expand the service offerings further and elevate the customer experience while boosting sales.

How to Use the Services

For TAKEOUT:
1. Order and pay at the O:der Kiosk outside the store.
2. Check the preparation status via signage or QR code on the receipt.
3. Collect at the store counter.

For EAT-IN:
1. Order through the QR code at your table or at the O:der Kiosk.
2. Get updates on order status via signage or emails/LINE messages.
3. Collect your order at the counter.

For Employee Lockers:
1. Order and pay via a designated URL before work or during breaks.
2. Collect the order from the locker at the specified time.

Details of the New Facility

- Name: Sora chika Food Court Area, Haneda Airport Terminal 1
- Operating Hours: 7:00 AM - 10:00 PM
- Location: B1F, Haneda Airport Terminal 1
- Opening Date: September 10, 2025

Company Overview

Glory Ltd.

- Location: 1-3-1 Shitatehono, Himeji, Hyogo
- CEO: Akihiro Harada
- Business: Currency processing machinery, self-service equipment, electronic payment services, biometric solutions, and robot systems integration.
- Website: Glory Website

Showcase Gig Inc.