Persol Business Process Design Expands Its Mortgage BPO Services in Financial Intermediary Business

Expansion of Persol Business Process Design's Mortgage BPO Services

Persol Business Process Design, a subsidiary of the Persol Group based in Minato, Tokyo, has recently completed its registration in the financial services intermediary business, allowing it to broaden the scope of its Mortgage BPO Services. The company's vision, "Work and Smile," emphasizes enhancing customer experiences and meeting their diverse needs in the financial sector.

This registration allows the company to offer support services that were previously limited to bank employees and authorized intermediaries. Tasks such as handling inquiries from mortgage customers, confirming any discrepancies in the application process, and proposing new services are now part of the expanded range of Mortgage BPO Services provided by Persol Business Process Design.

Understanding the Financial Services Intermediary Business

The financial services intermediary business has emerged in response to evolving customer expectations in the financial industry. With demands for personalized and prompt service on the rise, companies face challenges such as fluctuating workloads and increased personnel costs. The elimination of general bank staff positions has further exacerbated shortages in office staff. To address these issues, the demand for outsourced BPO services has surged within the financial sector.

Having provided BPO services rooted in over 20 years of experience in business process transformation, Persol Business Process Design boasts expertise in handling sensitive financial operations efficiently. With this new registration, the company is positioned to manage back-office tasks related to mortgage services while also engaging directly with customers. This includes handling service inquiries, confirming discrepancies, and proposing new service offers directly to clients.

Key Benefits of the Expanded Services

The recent expansion into financial services intermediary work allows Persol Business Process Design to offer comprehensive, one-stop solutions for mortgage-related operations. This will significantly enhance their ability to support banking institutions—for example, in areas such as application processing and loan evaluations—while also improving communication and service delivery.

The company's BPO solutions are adaptable to the increasing complexity of financial customer needs, driven by a persistent low-interest-rate environment. As stated by Rie Fujiwara, the Head of BPO Business Division at Persol Business Process Design, there is a growing demand for outsourcing in not only major banks but also regional financial institutions and local banks. The company aims to leverage this demand by providing wider-ranging BPO services, ultimately enhancing efficiency and productivity across financial institutions.

The Role of Technology in BPO Services

Persol Business Process Design integrates technology and expertise in process design, organization, and personnel management to provide tailored BPO solutions. The company's mission is to innovate workplaces and foster a better working environment, contributing to the creation of a society where everyone can thrive.

The change in financial services law in November 2021 allowed for the establishment of financial services intermediary businesses, facilitating the offer of banking, securities, insurance, and credit services under a single license. Persol Business Process Design has successfully registered as a financial service intermediary, focusing on repository mediation activities, indicating its commitment to meeting the needs of a diverse clientele in a rapidly evolving financial landscape.

As Persol Group aspires to contribute to sustainable societal development and the achievement of SDGs through various business endeavors, the firm recognizes the necessity for agility and responsiveness in the face of evolving market conditions.

For further details about the Mortgage BPO Services and financial services intermediary solutions, interested parties can visit the official website here: