New Support Service for Foreign Renters in Japan Aims to Break Down Barriers

New Support Service for Foreign Renters in Japan

Renxa Inc., based in Toshima, Tokyo, has initiated a partnership with DID-GLOBAL Inc., headquartered in Chuo, Osaka, to launch an innovative support service tailored for foreign renters in Japan. This collaboration brings the "APJ Support Service," a feature-rich call center service equipped with translation capabilities, designed to assist foreign tenants in navigating the complexities of renting in Japan.

Overview of the APJ Support Service

The APJ Support Service is integrated into the "Apartment Japan" (APJ) DX platform, which offers search, application, and contracting functionalities specifically for foreigners. Users can access the call center via a dedicated icon on the property detail page and receive initial support in English. The service extends to executing callbacks to clarify any inquiries and providing translations of necessary documentation. This continuous support model assists tenants during the application and contract phases and remains available for inquiries throughout their tenancy.

It's important to note that the interpreting service provided does not extend to legal advice regarding the interpretation of contract terms. In the event of discrepancies between language versions, the Japanese terms will prevail. Furthermore, Renxa does not perform intermediary or agency functions in real estate transactions. For further details on the service, visit Apartment Japan.

Context and Objectives

Japanese demographics have faced significant changes, with the total population contracting for 15 consecutive years since peaking at 127 million in 2009. Conversely, the foreign resident population is projected to reach 3.76 million by the end of 2024, marking a record increase. Renxa recognizes this trend and aims to support foreign residents by launching the "Lifestyle Advisor Global" service in January 2024. This service will provide customized utility plans addressing the diverse needs and expectations of foreign tenants, delivered in their native languages.

DID-GLOBAL operates an extensive platform that caters specifically to foreigners looking to rent properties in Japan for over a month. It allows users to conduct the entire rental process in their preferred language, including confirmations of quotes, bilingual contracts, and even credit card payment options. However, many affiliated property companies have expressed concern about their ability to handle inquiries before or after contract signing. The newly introduced APJ Support Service aims to alleviate these concerns and promote the inclusion of foreign renters. By combining efforts, both companies anticipate enhancing the overall value offered by the APJ platform and contribute to a more multicultural society in Japan.

Expected Outcomes

1. Increased Peace of Mind for Users Leading to Higher Contract Rates
- By providing prompt answers to questions about properties via telephone, the perceived convenience and security will rise, thus boosting application and contract rates.
- Rapid responses to operational inquiries regarding the application and documentation will help prevent missed opportunities.
- Establishing contact through voice discussions enhances psychological comfort, leading to more individuals applying for and finalizing contracts.

2. Lowering Barriers for Foreign Renters
- The APJ Support Service will act as a bridge for property managers lacking English-speaking staff by offering initial support after tenants move in, significantly reducing entry barriers for foreign renters.
- The service will ease communication regarding daily living matters, such as garbage disposal, thus minimizing potential conflicts and enhancing community relations.

Details on the Lifestyle Advisor Global

"Lifestyle Advisor Global" ensures foreign residents are equipped to start their new lives comfortably by facilitating utility setup in their native languages. This suite of services includes assistance with electric, gas, water, and internet services, available in multiple languages, including English, Chinese, Cantonese, Korean, Vietnamese, Hindi, and more.