#United States #Virginia #Public Consulting Group #Evoke

Introduction

In a significant move towards modernizing government processes in Virginia, the Public Consulting Group, LLC (PCG) has secured a statewide contract aimed at improving the efficiency of licensing and permitting through the introduction of its Evoke platform. The initiative aligns with Governor Glenn Youngkin's Executive Order 39, which mandates that various state agencies streamline their processes to enhance citizen experiences.

What is the Evoke Platform?

Evoke is a Software as a Service (SaaS) solution that leverages state-of-the-art cloud-native, low-code technologies, making it ideal for regulatory agencies looking to expand their online services. The platform aims to eliminate complex manual processes typically associated with licensing and permitting, and replace them with a digital system that improves transparency and communication with citizens. As society becomes increasingly mobile and connected, having a competent and scalable licensing system is essential.

Implementing Change

The functionality of Evoke allows Virginia’s diverse agencies, including departments, bureaus, boards, and commissions, to efficiently manage their licensing-related services. With the backing of the Virginia IT Agency (VITA), agencies can acquire the Evoke platform and its implementation services, ensuring a smooth transition into modern digital systems. Brett Stovall, PCG's Technology Consulting Director, emphasized the expectations from this collaboration, stating that the goal is to lead modernization initiatives that will ultimately enhance the overall licensing and permitting experience.

Benefits of Evoke

The standout feature of Evoke is its unlimited configurability, which allows for customized digital transformation tailored to individual agency needs. This capability supports workflow automation, ensuring that data management processes are optimized and compliant. Evoke has been specifically designed to meet the needs of professional regulatory agencies, making it an attractive option for those dealing with occupational licensure, inspection, credentialing, and public safety processes.

Enhancing Efficiency

With Evoke, processing applications for permits and licenses can be handled more effectively, thereby reducing wait times and complexities for Virginia residents. The system enhances transparency by providing up-to-date notifications and communication channels between agencies and constituents. This is particularly vital as citizens increasingly expect seamless digital interactions with government services.

Future Prospects

As agencies in Virginia begin exploring the capabilities of the Evoke platform, there is a clear anticipation of enhanced operational effectiveness. This initiative represents a significant step in aligning Virginia’s government services with modern digital standards. PCG encourages agencies interested in leveraging this technology to reach out for more information.

Conclusion

Public Consulting Group's initiative to implement the Evoke platform marks a crucial development for Virginia’s licensing and permitting processes. With technology playing an increasingly pivotal role in service delivery, the partnership promises to yield efficiency, transparency, and improved service for all Virginians. Agencies looking to modernize their operations can find optimal solutions with PCG’s support, ensuring that the Commonwealth’s modernization efforts are successful and beneficial for every citizen.

For additional details on how Evoke can transform agency operations in Virginia, interested parties are invited to contact Gwyn Jackson at (916) 308-7064 or via email. To discover more about Evoke and its capabilities, visit System Automation.

About Public Consulting Group

Founded in 1986 and based in Boston, Massachusetts, Public Consulting Group (PCG) has built a strong reputation as a leader in providing public sector solutions and operations improvement. With a team of approximately 2,000 professionals, the firm is dedicated to enhancing lives through effective IT solutions across health, education, and human services sectors. To learn more, visit Public Consulting Group.