#Japan #Tokyo #Sapeet #Karti Roleplay #Nakajitsu

Introduction

In a significant step towards enhancing customer service skills, Real Estate SHOP Nakajitsu has integrated the innovative AI-driven role-playing system, Karti Roleplay, developed by Sapeet, a Tokyo-based venture.

Background and Objectives

The quality of initial conversations between real estate agents and clients can significantly influence trust and contract outcomes. To aid clients in making substantial decisions like buying or selling properties, strong communication skills that go beyond mere property knowledge are essential. Traditionally, the training of new and young staff occurred through on-the-job training (OJT) and simulated customer service roles. However, inconsistencies in feedback and individual styles often hindered effective training, putting additional pressure on senior staff involved in training. National Real Estate SHOP Nakajitsu recognized the need to standardize environments for training by implementing Karti Roleplay, which utilizes AI to replicate diverse customer scenarios. This system allows for objective evaluation and continuous improvement.

Implementation Overview and Future Prospects

The initial deployment of Karti Roleplay will focus on interactions with clients looking to purchase homes. By using specially designed listening sheets, staff will learn to create a safe dialogue environment, where clients feel comfortable sharing their genuine concerns. This approach aims to help young trainees to understand the backgrounds and priorities of clients more effectively.

Thanks to the introduction of Karti Roleplay, young staff will no longer have to rely solely on OJT, as they can practice whenever and wherever they want. This flexibility is expected to increase training efficiency and speed up skill acquisition. Tracking the quantity and quality of listening interactions will provide measurable insights into growth, allowing employees to monitor progress objectively. Ultimately, this initiative aims to improve the overall service capabilities of staff and build trust with clients, leading to increased contract outcomes.

About Karti Roleplay

Karti Roleplay is a practical training system utilizing AI avatars to simulate realistic role-playing scenarios. The system boasts several key features:

1. AI Scene Creation

The AI can automatically generate and edit ideal role-playing scenarios based on conversations, enabling easy access to practical training scenarios customized to the specific needs of the workplace.

2. Interactive Training with AI Avatars

Trainers can set various avatars and scenes, allowing employees to learn straightforwardly and efficiently from real-life scenarios without taking up supervisors' time.

3. Objective Feedback through AI Assessment

The system evaluates role-playing content based on predefined metrics, making performance issues visible and ensuring consistent, fair feedback, independent of the evaluators' skills.

4. Review and Comment Features for Role-plays

Users can watch recorded role-play sessions and access transcripts, facilitating reflection to optimize future learning and emphasize critical points in training.

For more information, visit the Karti Roleplay website.

About Real Estate SHOP Nakajitsu

Located in Okazaki, Aichi Prefecture, Nakajitsu provides comprehensive real estate services—from real estate brokerage to new housing, renovations, repurchase resale, income properties, and insurance agency services. Their motto, "Caring for our customers more than they care for themselves," drives their commitment to transparent and high-quality services in the industry. Learn more at Nakajitsu's website.

About Sapeet

Sapeet, a startup emerging from the University of Tokyo, focuses on harnessing AI to analyze unique corporate know-how, amplifying the value of core business operations. The company supports the establishment of collaborative frameworks between AI and human workers through user-friendly systems, fostering innovation in customer service and training. Find more at Sapeet's website.