Genpact Emerges as a Leader in the 2025 ISG Provider Lens for ServiceNow Partners
Genpact Recognized as a Leader in the 2025 ISG Provider Lens for ServiceNow Ecosystem Partners
Genpact, a frontrunner in advanced technology services, has announced its recognition as a leader in the 2025 ISG Provider Lens for ServiceNow Ecosystem Partners in the United States. This accolade underscores the company's commitment to delivering innovative solutions that transform business operations and enhance efficiency through technological advancements.
In a statement, Adi Hofstein, Global Sales Leader at Genpact, emphasized the value of their AI-powered ServiceNow solutions. He noted, “Our approach streamlines operations, accelerates digital workflows, and delivers enterprise-wide efficiencies.” This recognition highlights Genpact's innovative use of artificial intelligence (AI) to facilitate business transformations across various sectors, including finance, banking, insurance, and supply chain management.
Key Strengths Identified in the ISG Report
The ISG report acknowledged several key strengths of Genpact, particularly in the categories of Innovation and Consulting and Implementation Services. By leveraging AI and generative AI technologies, Genpact has successfully driven efficiency and productivity improvements across industries. Here are some highlights:
- - AI-Powered Productivity: Genpact's source-to-pay solution utilizes ServiceNow’s AI capabilities to automate data extraction. This not only boosts productivity but also enhances the overall customer experience in multiple areas, from finance to insurance.
- - Addressing Complex Challenges: The company's generative AI solutions are tailored to tackle multi-workflow needs. These include procurement, lending, insurance claims, and enterprise helpdesk operations, demonstrating Genpact’s versatility in adapting to diverse industry requirements.
- - Proven Impact: The impact of Genpact's AI solutions is evident, with reports showing that procurement cycles can be reduced by as much as 50% within just eight weeks. This optimization is achieved through the elimination of manual tracking processes and redundant data entry tasks.
Dr. Tapati Bandopadhyay, an analyst and lead author of the ISG report, commended Genpact's consultative approach and focus on enhancing non-IT functions. This strategy exemplifies their leadership in driving significant digital transformation initiatives.
The Path Forward
As companies worldwide strive for digital transformation, Genpact’s leadership in the ServiceNow ecosystem places it at the forefront of this evolution. Organizations looking to optimize their workflows and enhance operational efficiencies can greatly benefit from Genpact’s innovative solutions that utilize AI.
To learn more about how Genpact is assisting clients in accelerating their digital transformations via ServiceNow platforms, various resources are available, including a detailed breakdown in the full ISG Provider Lens report.
About Genpact
Genpact (NYSE: G) is a leading advanced technology services and solutions provider focused on delivering significant value to top enterprises globally. By harnessing expertise in business processes and cutting-edge technology, they empower organizations to innovate and maintain a competitive edge in an ever-evolving market landscape. Interested individuals can discover more at genpact.com or follow on social platforms like LinkedIn and YouTube.
In summary, Genpact's recent recognition in the ISG Provider Lens for ServiceNow partners not only highlights its technological prowess but also affirms its role in driving transformative change in business operations.
Topics Business Technology）
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