#Egypt #Luxor #Foundever®

Foundever® Launches New CX Hub in Luxor, Egypt

In a promising development for Upper Egypt, Foundever®, a prominent entity in the realm of customer experience (CX) solutions, has officially inaugurated its latest contact center in Luxor. This marks a significant expansion, being the company's first offshore CX hub in the region. The event was graced by notable figures, including Egypt's Minister of Communications and Information Technology, Dr. Amr Talaat, and Foundever's Group CEO and Co-founder, Laurent Uberti.

Located strategically in Luxor, the new contact center launches with a capability of 200 workstations, with plans to scale up to a total of 400 by December 2026. This is a part of Foundever's ambitious initiative to generate 5,000 new job opportunities across Egypt in the next three years. Such a move not only aims to bolster Foundever's presence in a rapidly evolving market but also positions Egypt as a competitive global player in the sectors of customer experience and IT outsourcing.

Foundever has existing operations in Cairo, where it has reported a remarkable growth rate of 115% over the past year, operating in two primary sites: Maadi Technology Park and City Stars Business Complex. The company currently serves 15 international clients across 14 languages, exemplifying Egypt's prowess as a hub for multilingual outsourcing, which has become increasingly essential in today's global market.

By establishing its first hub in Upper Egypt, Foundever is not only increasing its operational footprint but also tapping into the local talent pool. This initiative offers career opportunities closer to home for young adults in the region, significantly contributing to the economic and social development of nearby communities.

The Luxor center symbolizes a key advance in Foundever's journey towards the integration of practical AI solutions in enhancing customer experience. By empowering associates in Luxor to work more efficiently, Foundever continues to emphasize a human-centered approach in delivering seamless interactions at scale. The company plans to employ cutting-edge technologies, such as conversational AI and agentic AI automation, to significantly elevate the capabilities of its workforce.

“Egypt has proven to be one of our most dynamic growth markets,” remarked Laurent Uberti during the launch. “The establishment of our first hub in Upper Egypt reflects our confidence in the region's extraordinary potential—its people, its talent, and its innovative spirit. Luxor will be pivotal in achieving our global vision for the future of customer experience.”

Dr. Amr Talaat echoed this sentiment, stating, “The inauguration of this center in Luxor underscores Egypt's momentum as a burgeoning outsourcing destination, offering new digital career prospects for the youth in Upper Egypt.”

This strategic move by Foundever reinforces its commitment not only to growth and innovation but also to contributing towards sustainable employment and economic progression within the region. As the Luxor hub gets underway, it is set to play a crucial role in forming the future of customer experience, catering to both global clients and local talent, thus bridging the gap between current job offerings and the aspiring workforce in Upper Egypt.

Overall, Foundever’s expansion is emblematic of a larger trend among businesses looking to harness local talent while also streamlining customer experiences through innovative solutions, paving the way for a promising future in the region’s outsourcing industry.