Renxa Partners with au Energy & Life to Expand Living Services for Customers

Renxa and au Energy & Life Collaboration

Renxa Inc., based in Toshima, Tokyo, has announced a collaboration with au Energy & Life Inc., located in Chiyoda, Tokyo, to enhance its living services. This partnership expands the offerings associated with au's electricity service, "au denki", allowing customers to combine billing for more services under this platform. The newly added subscription services include "Smart Film" and "Global Support Desk Plus", catering to existing customers while introducing innovative solutions to meet their varying needs.

Background and Objectives

Starting in January 2026, Renxa will provide a subscription service called "Smart Subscribe" which allows customers to simplify their billing for energy and lifestyle services. This service has already gained traction, with member numbers reaching about 68,000 by the end of July 2026. The company aims to create a wider range of services that can be bundled for the convenience of subscribers.

To better accommodate the diverse needs of their customer base, Renxa is adding two new offerings: "Smart Film" and "Global Support Desk Plus". These new services are designed to respond to the unique lifestyles of users, providing a comprehensive suite of benefits that can be billed together with their energy services.

Details of the New Services

Smart Film

"Smart Film" is an exciting new service that offers members various perks, including a personal liability insurance coverage of up to 50 million yen for unforeseen incidents such as bicycle accidents or property damage. Additionally, subscribers gain access to vast entertainment options with over 20,000 movies, anime, and dramas through a streaming service called Crank In! Video, automatically included with their subscription. This service aims to enhance the daily lives of customers by providing practical financial protections while also delivering entertainment content.

Global Support Desk Plus

Designed specifically for foreign residents, "Global Support Desk Plus" provides administrative assistance and document translations in up to 14 languages. It also offers conflict resolution support for neighborhood issues, facilitated by former police officers for security and professionalism. Moreover, this service includes a personal liability insurance option similar to that provided under Smart Film, creating a robust safety net for expatriates navigating daily life in Japan.

Future Outlook

Renxa aims to continuously expand its service offerings by collaborating with partners like au Energy & Life. The strategy involves building bundled service models that simplify billing processes for users while enriching their service experiences. The company intends to meet the diverse needs of customers through tailored solutions, ensuring that the evolving lifestyles of consumers are addressed effectively.

About au Energy & Life Inc.

au Energy & Life is known for its electric retail services, including au denki, urban gas services, and energy-related solutions. The company's mission, "Energize Your Life", underscores its commitment to supporting daily lives and contributing to a sustainable, decarbonized society.

Company Name: au Energy & Life Inc.
CEO: Shigeru Saito
Location: 3-10-10 Iidabashi, Chiyoda, Tokyo
Established: April 2022
Website: au Energy & Life

About Renxa Inc.

Renxa focuses on supporting the daily lives of individuals by connecting services such as electricity, gas, water supply, and the internet. The company also actively revises fixed costs, including insurance options, and delivers a range of supportive services nationwide, ensuring that every household is well catered to. Renxa employs telemarketing and web services to customize solutions according to the client's life context. For businesses, the expertise gained in life infrastructure services provides substantial BPO support in areas like customer care and sales assistance, ensuring sustainable growth through collaborative business development.

Company Name: Renxa Inc.
CEO: Koji Sakamoto
Headquarters: 3-13-3 Higashi-Ikebukuro, Toshima, Tokyo
Established: April 2017
Website: Renxa