Online Medical Support Initiated for Kumamoto Earthquake Victims in 2026
In the wake of the recent Kumamoto earthquake, which struck during the Reiwa 8 era, we extend our heartfelt condolences to all those affected. As of July 31, it was reported that 177 medical institutions across Kumamoto Prefecture experienced disruptions, such as power outages and water shortages. In response to this situation, Fast Doctor Inc. is introducing online medical support designed for individuals who are unable to seek in-person medical attention due to the aftermath of the earthquake, including hospital closures and evacuation conditions. This initiative, scheduled to launch on July 31, 2026, aims to improve healthcare accessibility for victims while allowing local medical institutions to concentrate on those requiring face-to-face consultations.
This support is extended to residents of Kumamoto Prefecture, helping them manage conditions and ongoing treatments that require medical advice during the crisis.
When utilizing online consultations, users typically incur a system usage fee ranging from ¥330 to ¥3,300, depending on the medical specialty. Fast Doctor will cover this fee to ease the burden on affected individuals. While online consultations will proceed under normal insurance protocols, patients may still face costs based on their age, income, etc. In exceptional circumstances where victims cannot present their national health insurance cards or qualification confirmation documents due to the disaster, they can still receive insurance-enacted medical services by providing their name, date of birth, and other personal information.
The online support will cover various medical fields, including:
Consultations may address a wide range of concerns, including:
For more information and to access the online medical support, please visit: Fast Doctor Online Support
The service will operate from July 31, 2026, to August 13, 2026. Further assistance will be determined based on the medical infrastructure present in the disaster-affected area.
Fast Doctor operates one of Japan's largest medical support platforms, leveraging a network of approximately 5,000 healthcare professionals. By providing emergency home medical treatment and online consultations, they form an integral part of sustainable healthcare systems. Their initiatives not only address regional medical challenges but also enrich community access to healthcare services, promoting collaboration with local institutions and governments.
Should you have any inquiries about this initiative, please contact:
Fast Doctor Inc.
Public Relations: Megumi Tajima
E-mail: [email protected]
Tel: 090-7843-9782
Target Audience
This support is extended to residents of Kumamoto Prefecture, helping them manage conditions and ongoing treatments that require medical advice during the crisis.
Services Offered
When utilizing online consultations, users typically incur a system usage fee ranging from ¥330 to ¥3,300, depending on the medical specialty. Fast Doctor will cover this fee to ease the burden on affected individuals. While online consultations will proceed under normal insurance protocols, patients may still face costs based on their age, income, etc. In exceptional circumstances where victims cannot present their national health insurance cards or qualification confirmation documents due to the disaster, they can still receive insurance-enacted medical services by providing their name, date of birth, and other personal information.
Consultations Available
The online support will cover various medical fields, including:
- - Internal Medicine
- - Pediatrics
- - Respiratory Medicine
- - Dermatology
- - Lifestyle Diseases
- - Psychiatry and Child Psychiatry
Example Symptoms or Concerns
Consultations may address a wide range of concerns, including:
- - Fever and cold symptoms
- - Health issues due to heat
- - Childhood illnesses like hand-foot-and-mouth disease
- - Abdominal pain and diarrhea
- - Headache and dizziness
- - Coughing and asthma symptoms
- - Skin itchiness and rashes
- - Lifestyle diseases for those unable to visit their regular doctors
- - Mental health issues including insomnia and anxiety
- - Developmental concerns for children
How to Access
For more information and to access the online medical support, please visit: Fast Doctor Online Support
Implementation Schedule
The service will operate from July 31, 2026, to August 13, 2026. Further assistance will be determined based on the medical infrastructure present in the disaster-affected area.
Important Notes
- - Medical consultations involving medical acts will be conducted by physicians affiliated with partner medical institutions, not by Fast Doctor staff. If a physician determines that online consultation isn’t suitable, patients will be referred for face-to-face visits, free of charge.
- - Be aware that local telecommunications conditions and smartphone battery levels may affect the ability to connect appropriately.
About Fast Doctor
Fast Doctor operates one of Japan's largest medical support platforms, leveraging a network of approximately 5,000 healthcare professionals. By providing emergency home medical treatment and online consultations, they form an integral part of sustainable healthcare systems. Their initiatives not only address regional medical challenges but also enrich community access to healthcare services, promoting collaboration with local institutions and governments.
- - Established: August 2016
- - Address: 4-20-3 Ebisu, Shibuya-ku, Tokyo
- - Representatives: Dr. Ryo Kikuchi, Takashi Mizuno
- - Website: Fast Doctor Corporate
Should you have any inquiries about this initiative, please contact:
Fast Doctor Inc.
Public Relations: Megumi Tajima
E-mail: [email protected]
Tel: 090-7843-9782
Topics Health）
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