Centene's Arizona Complete Health Partners for Long-Term Care Medicaid Program
Centene Corporation, a major player in the healthcare industry, has made headlines with its recent announcement regarding its Arizona subsidiary, Arizona Complete Health. This subsidiary, which holds the distinction of being the largest Medicaid health plan in Arizona, is set to play a significant role in the state's long-term care program. On May 2, 2025, Centene revealed that Arizona Complete Health joined hands with the Arizona Health Care Cost Containment System (AHCCCS) and three other health plans to reach a settlement agreement aimed at enhancing managed care for the Arizona Long Term Care System (ALTCS). This innovative program is designed to assist nearly 26,000 residents with elderly age and/or physical disabilities by offering essential physical and behavioral healthcare services, along with necessary pharmacy benefits and support for home and community-based services.
Starting from October 1, 2025, Arizona Complete Health is set to expand its services across the entire state, ensuring comprehensive coverage for those enrolled in the ALTCS-EPD (Arizona Long Term Care System-Elderly and/or Physically Disabled) program. This transformative settlement agreement grants Arizona Complete Health a three-year contract, with an option for a yearly extension, allowing for a potential total duration of six years.
Sarah M. London, the Chief Executive Officer of Centene, expressed pride in Arizona Complete Health’s accomplishments, stating, "We have proudly served AHCCCS members since 2006 and, today, provide health care coverage to more than 400,000 members statewide." This settlement agreement is hailed as a major step forward in enhancing the health and wellbeing of ALTCS-EPD members, reflecting the company's dedication to impactful healthcare initiatives.
Members currently enrolled under AHCCCS will receive notifications regarding pertinent changes, including health plan assignments and choices, within the forthcoming months. Both Centene and Arizona Complete Health are making it a priority to ensure members are well-informed and comfortable during this transition period.
Martha Smith, President and CEO of Arizona Complete Health, expressed gratitude for the opportunity to lead ALTCS-EPD programs throughout Arizona. This move emphasizes a shared commitment to prioritize the needs of ALTCS members. The organization is focused on a seamless transition experience and effective coordination of care as they prepare for the upcoming contract commencement.
AHCCCS has equipped its website with an FAQ document along with additional resources for members seeking further information about the changes on the horizon for the ALTCS program. As one of the oldest managed long-term services and supports programs in the nation, ALTCS integrates physical health, behavioral health, and supportive services, with a strong emphasis on aiding members to live independently, bolstered by community and home-based services.
Overall, the partnership between Centene and Arizona Complete Health represent a significant commitment to improving Medicaid services in Arizona and ensuring a higher quality of care for those most in need. These developments mark a pivotal moment in managing long-term care services, showcasing how healthcare entities can collaboratively enhance service delivery for vulnerable populations. As Centene continues to grow and innovate, the future of healthcare in Arizona looks promising for its Medicaid recipients, who will benefit from improved access and quality of care under this new agreement.