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SPS North America Named One of North America's Top 100 Inspiring Workplaces for 2026

In a recent accolade that underscores its dedication to cultivating a remarkable workplace, SPS North America has been distinguished as one of North America's Top 100 Inspiring Workplaces for 2026. Awarded by the Inspiring Workplaces Group, this recognition highlights the company’s effective strategies in fostering a workplace environment centered around trust, purpose, inclusion, and an exceptional employee experience. This honor is particularly meaningful as it reflects the company’s ongoing commitment to invest in its nearly 3,000 employees spread across the continent.

Commendable Employee Investment

SPS North America’s submission to the Inspiring Workplaces Group illuminated several significant achievements resulting from its emphasis on a people-centric approach. Over the past year, there has been a noticeable uptick in employee satisfaction, increasing by seven points. Furthermore, an impressive 89% of employees participated in the company’s annual survey, showcasing a robust level of engagement and trust throughout the organization.

In addition to high satisfaction metrics, SPS has seen its workforce actively engage in enriching their professional skills. The year witnessed over 209,000 learning enrollments, which translated into more than 100,000 hours dedicated to professional development. This unwavering resolve to enhance personal and career growth emphasizes the firm’s commitment to nurturing its talent.

The result of these investments is reflected in SPS’s operational success as well. The company boasts a commendable 95% client retention rate, a Net Promoter Score (NPS) of 79, and an impressive 91% customer satisfaction rating in service delivery. These profound outcomes are indicative of the reciprocal benefits that stem from prioritizing employee experiences at all organizational levels.

Valuing Each Employee's Contribution

Valerie Mahoney, the Chief Human Resources Officer at SPS North America, stated, "Creating an environment where employees feel valued, supported, and empowered is fundamental to how we deliver for our clients." This philosophy echoes throughout the organization, with ongoing investments made in communication, leadership initiatives, professional learning, and wellbeing practices, all geared towards enhancing employee satisfaction and performance.

The praise received from the Inspiring Workplaces Awards underscores the importance of such a comprehensive strategy. The award criteria assess several critical dimensions, including culture, purpose, leadership, wellbeing, inclusivity, belonging, employee voice, and overall experience. In the words of Matt Manners, founder of the Inspiring Workplaces Group, the distinguished awardees exemplify how businesses that prioritize their employees' needs while fostering a culture based on trust and collaboration can surmount the challenges of an evolving workplace landscape.

Evidence Rooted in Employee Engagement

The sense of community and support fostered at SPS North America extends across its diverse workforce, which spans more than 480 locations in over 120 cities throughout North America. The company aims to create a scalable workplace culture, focusing on factors integral to personal and organizational success, including engagement, development, and inclusivity.

The organization’s belief resonates closely with findings from its 2026 State of the Workplace report, co-authored by WORKTECH Academy. The report highlights that engaged employees contribute significantly to organizational achievement by generating value for clients and support for colleagues, ultimately resulting in enhanced business outcomes. The commitments made to employee experiences not only uplift the employees but also positively influence the clients and communities they serve.

Honors That Affirm Commitment

This recognition adds to the myriad of accolades SPS North America has received recently, which includes the esteemed Gold Stevie® Award for Most Innovative Company of the Year and placement on the IAOP’s Global Outsourcing 100 for the 13th year running. These accomplishments reflect SPS North America’s unwavering dedication to innovation, employee development, and excellence in client experiences.

Empowering Organizations During Digital Transformation

SPS is a leading firm in technology-driven transformation services, enabling organizations to navigate the modern work landscape and boost productivity through cutting-edge solutions. Headquartered in Zurich, Switzerland, the company has a presence in over 20 countries, with a strong focus on sectors including banking, insurance, and health. With over 8,000 employees, SPS has garnered an esteemed global client portfolio and consistently receives high satisfaction ratings.

To learn more about the impact of SPS North America and their innovative initiatives, visit www.spsglobal.com. Recognized for their power to foster growth and challenge conventional thinking, SPS North America stands as a shining example of how prioritizing employee engagement can lead to sustainable business success.

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