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Connexus Credit Union and Alkami: A Renewed Partnership

In an era defined by rapid technological advancements, Connexus Credit Union has solidified its dedication to digital innovation through an expanded partnership with Alkami Technology, Inc., a leading provider of digital sales and service platforms for U.S. financial institutions. On October 27, 2026, this collaboration marked its second renewal, underlining Connexus's commitment to meeting evolving member expectations and operating with agility in a competitive landscape.

Having initially joined forces over a decade ago, Connexus Credit Union has relied on Alkami's sophisticated Digital Banking Platform to deliver personalized and intuitive experiences for its members. The resurgence of this partnership not only signifies sustained trust in Alkami’s capabilities but also Connexus’s strategic approach to enhancing digital engagement.

Laura Huggins, Senior Vice President of Marketing at Connexus, reflected on the journey, stating, "Connexus selected Alkami because we wanted a strategic technology partner that could support our long-term vision. More than a decade later, that remains true. Alkami provides us with a reliable foundation for enhancing member experiences while allowing us to customize our offerings to meet specific member needs."

With Alkami’s Software Development Kit (SDK), Connexus aims to deepen its digital reach by creating custom digital experiences tailored to its members. Some of the features that Connexus has successfully incorporated include account alerts, internal and external transfers, card management, and a unique tracking tool named Xtraordinary Checking. These advancements help streamline everyday financial interactions for members, making it easier to understand the value of Connexus’s product offerings within the digital space.

Impact on Business and Member Experience

The partnership’s impact is not merely qualitative; it has tangible implications for Connexus’s growth metrics:

• - Loan Growth: Remarkably, 38% of lending applications in 2026 originated through digital banking channels, a significant leap from 16% in 2020.
• - Increased Funding: Furthermore, the total loan funding through digital banking escalated to 41% in the year-to-date comparison, vastly up from only 12% in 2020.
• - Product Adoption: Digital banking users at Connexus enjoy approximately 17% more products than the average account holder, highlighting the effectiveness of these digital engagements.
• - Member Satisfaction: Notably, Connexus’s Net Promoter Score (NPS) has seen a remarkable boost, increasing from 42.3 in 2022 to 58 in 2025, while digital-focused NPS surged from 31.1 to 52.7.
• - App Ratings: The popularity of Connexus’s mobile application is evident with an impressive 4.72 blended rating, which includes over 14,000 positive reviews on the Apple App Store.

Wayne McCulloch, Chief Customer Officer at Alkami, articulated the significance of this collaboration: “Connexus exhibits what can be achieved when a financial institution marries deep member insight with inherent innovation and a steadfast technology partnership. Their ongoing investment in digital banking is not only reshaping member experiences but also supporting critical business outcomes tied to engagement and lending.”

Path Forward

The revitalized partnership is featured in two insightful resources from Alkami, one being a case study that delves into how Connexus leverages the Digital Banking Platform and SDK. The associated whitepaper analyzes strategies for transforming borrowers into more meaningful relationships, especially focusing on indirect borrowers who did not initially select Connexus as their bank but seek financial support through other channels.

As Connexus pursues its digital strategy, it emphasizes the importance of offering seamless onboarding, convenient loan payments, personalized advertising, and targeted promotions—all aimed at fostering deeper relationships with its members.

This renewed collaboration between Connexus and Alkami stands as an example of forward-thinking in the financial sector, setting a foundation for ongoing innovation and excellence in member service, while reaffirming both entities’ commitment to elevating the banking experience for all.

For more details, you can check out the case study and subscribe to their updates for insights into digital banking strategies.