#United States #AI Solutions #San Jose #Automation Anywhere #Aisera

Automation Anywhere Acquires Aisera for Enhanced AI Capabilities

Automation Anywhere has officially acquired Aisera, a move that significantly amplifies its offerings in the realm of Agentic Process Automation (APA). This strategic acquisition is designed to propel both companies into the forefront of creating the Autonomous Enterprise, which emphasizes automating up to 80% of workloads through AI agents.

The collaboration aims to harness an innovative approach to IT Service Management (ITSM), Human Resources (HR), and Customer Service, ultimately redefining operational efficiency within enterprises. By integrating Aisera's renowned self-service automation solutions with its own robust AI technologies, Automation Anywhere is set to create one of the most comprehensive agentic automation portfolios in the industry. This combination not only strengthens their product offerings but also enhances employee and customer experiences by streamlining service delivery.

A Vision for the Future

Mihir Shukla, CEO and Co-founder of Automation Anywhere, expressed the company’s commitment to increasing the value they deliver to clients while also expanding their market presence. He remarked that this acquisition accelerates the momentum behind their growth in Generative AI—an aspect that has become a cornerstone of their business strategy. The synergy between Automation Anywhere and Aisera is expected to catalyze the adoption of agentic AI at a faster pace, allowing customers to save on costs traditionally associated with seat-based ITSM products.

The companies believe that with AI agents handling the heavy lifting, businesses could see a reduction of up to 40% in required ITSM seats.

Transforming the Enterprise Landscape

Abhi Maheshwari, CEO of Aisera, highlighted that the merger could redefine the operational landscape of enterprises globally by utilizing AI as a transformative solution. Both companies share a vision of reimagining how various functions within an enterprise can operate more effectively through automation. He expressed gratitude toward Aisera's team and customers, acknowledging that they have been pivotal in shaping every innovative leap forward. Together with Automation Anywhere, Aisera aims to continue redefining the future of enterprise operations by delivering increased value.

A Revolutionary Technology Stack

The merger brings together two powerful technological foundations: Automation Anywhere's APA and Aisera's Conversational AI platform. This unified technology stack is tailored specifically for the Autonomous Enterprise, which is increasingly essential for modern businesses looking to stay competitive.

Utilizing the integration of various elements, such as purpose-built Conversational AI Agents for self-service in ITSM and a sophisticated Process Reasoning Engine (PRE) capable of learning from various automations, the result is a platform that not only understands intents but can take precise actions across multiple data systems.

Broader Impact Beyond Corporate Structures

The combined expertise of the two entities has proven effective for Fortune 2000 companies, leading to a new era of complete automation coupled with capabilities that are scarce or unavailable in other solutions. Automation Anywhere’s engagement includes allowing companies flexibility in choosing the best large language models (LLMs) and infrastructure providers for their specific requirements.

The acquisition marks a significant milestone in the evolution of enterprise AI technology. Industry experts, including Venky Ganesan from Menlo Ventures, assert that employing Aisera’s innovative platform alongside Automation Anywhere’s extensive automation knowledge constitutes a powerful blend for transforming enterprises into autonomous organizations.

With this partnership, Automation Anywhere is committed to maintaining support for Aisera's existing customers and developing their innovative solutions further, highlighting their long-term dedication towards advancing agentic AI.

Automation Anywhere, established over 20 years ago, remains focused on elevating human potential through automation across various sectors, optimizing how work is approached within organizations like IT, finance, and customer service. As the landscape of enterprise technology continues to evolve, this acquisition represents a bold step toward reshaping the future of work in an increasingly automated world.