#Japan #SAF #AI service #Kochi #Kochi Bank

Introduction to Kochi Bank's AI FAQ Service

Kochi Bank has recently initiated a groundbreaking proof of concept (PoC) project to implement the AI FAQ service called "SAF" (Service AI FAQ) tailored for financial institutions. This initiative, spearheaded by Kokopelli Co., Ltd., aims to address the unique challenges faced by regional banks in efficiently managing vast amounts of operational guidelines and product knowledge.

The Need for AI in Regional Banking

In the modern financial landscape, regional banks often struggle with managing extensive volumes of information that includes operational regulations, instructional manuals, and case histories. Bank staff frequently find it challenging to quickly access relevant details, which can lead to inefficiencies in both customer service and internal operations. Recognizing these issues, Kochi Bank is exploring the potential of generative AI to provide immediate answers to inquiries related to operational documents and guidelines via the innovative SAF service.

Features of the SAF AI FAQ Service

The SAF system is designed to simplify the retrieval of crucial information that bank employees require daily. By allowing staff to pose questions in natural language, the AI can swiftly sift through complex manuals and regulations to deliver pertinent answers without unnecessary delays.

Unlike traditional keyword searches, SAF interprets context to provide accurate responses, ensuring that no vital information is overlooked. Moreover, it includes analytical management tools for usage tracking and offers functionalities for generating internal documents, thereby enhancing both employee training and business processes.

Expected Outcomes

The core objective of this PoC is to validate the effectiveness of the SAF service in streamlining operations, reducing the burden of inquiry responses, and fostering knowledge sharing among staff members. Kochi Bank expects that the deployment of SAF will not only elevate service quality but also empower employee productivity.

Looking Ahead

As Kochi Bank progresses with the SAF implementation, Kokopelli is committed to refining its AI capabilities, aiming to further improve functionalities and accuracy that are essential for banking operations. There is also a plan to integrate SAF with Kokopelli's management support platform, "Big Advance," which is targeted at assisting the growth of small and medium-sized enterprises (SMEs) and enhancing the local economy.

In addition to boosting operational efficiencies within financial institutions, the SAF initiative is a step towards accelerating the digital transformation (DX) within the banking sector.

About Kokopelli Co., Ltd.

Founded in June 2007 and headquartered in Chiyoda, Tokyo, Kokopelli Co., Ltd. specializes in business platform development and is led by CEO Shigeru Kondo. With its primary service, "Big Advance," Kokopelli focuses on providing management support tailored for SMEs. More details about their offerings can be found on their official websites, ensuring accessibility for businesses seeking innovative solutions.

Visit Kokopelli and Big Advance for more information on this promising service that aims to reshape the future of regional banking.