#United States #Oakland #Pacific Gas #Energy Delivery #PG&E Corp

PG&E Corporation's Organizational Changes for Improved Services

In an important announcement to employees, PG&E Corporation's CEO, Patti Poppe, revealed a series of structural adjustments designed to better align the company with its customer and community demands in Northern and Central California. As a utility holding company, PG&E's primary focus remains on delivering safe and reliable energy services to the 16 million Californians it serves every day.

Starting January 1, 2026, several key appointments will be made as part of a broader strategy to enhance operational efficiency and customer satisfaction. The company's restructuring comes in response to increasing energy demands and aims to solidify PG&E's commitment to its local communities. According to Poppe, these changes are essential to maximize service delivery and community engagement, enabling PG&E to effectively respond to the diverse needs of its customer base.

Key Leadership Changes

The new leadership roles reflect an integrated approach to energy delivery and customer engagement, marking a significant shift in PG&E’s management strategy:

1. Sumeet Singh has been promoted to the role of Chief Executive Officer of Pacific Gas and Electric Company and will also serve as Executive Vice President for Energy Delivery. Singh brings extensive experience to the position, having worked with PG&E since 2000. His focus will be on integrating operational and engineering teams to ensure the delivery of clean and affordable energy.

2. Carla Peterman will take on the position of President of PG&E Corporation and Executive Vice President of Customer Corporate Affairs. This newly formed group will prioritize aligning the company's policies and services with the expectations and needs of its customers and stakeholders.

3. Jason Glickman is appointed as Executive Vice President of Strategy and Growth. This role will be crucial in long-term planning and collaboration with customers to address California’s evolving energy landscape.

4. Marlene Santos will now serve as Chief Transformation Officer, focusing on modernizing business processes and enhancing customer service through operational efficiency.

5. Chris Patterson will step up as Senior Vice President of Government Affairs, overseeing legislative and policy efforts aimed at improving interactions with governmental bodies.

6. Vincent Davis has been designated as the Senior Vice President and Chief Customer Officer, a role dedicated to enhancing the customer experience across all service channels.

7. Aaron Johnson, now Senior Vice President for Local Customer and Community Engagement, will lead initiatives aimed at deepening PG&E’s community ties through engagement and sustainability efforts.

Despite these changes, Poppe stressed that there will not be an increase in the overall number of officers within the organization, aiming instead to streamline operations without expanding the leadership hierarchy.

Commitment to Customers and Communities

Poppe reaffirmed her personal and professional commitment to PG&E’s customers, stating, "I love our customers, I love our hometowns, and I love the company we are building to best serve their energy needs." The focus on improving service aligns with PG&E's mission to become an integral part of the communities it serves, creating a more responsive utility that understands and meets local energy demands.

To support this initiative, PG&E has highlighted several accomplishments over the past years, including:

• - Zero major wildfires attributed to PG&E equipment for three consecutive years.
• - Reduced residential electric rates three times since January 2024, with further reductions expected in 2026.
• - Rapid improvement in brand trust, leading among major utilities in the United States.
• - Achieved a 52% reduction in methane emissions since 2015, outperforming its commitment to a 20% decrease by 2025.

These advancements not only emphasize PG&E’s commitment to operational excellence but also demonstrate a proactive approach to addressing the pressing energy needs of California. With these structural changes, PG&E is positioning itself for a sustainable and customer-focused future.

Conclusion

As PG&E Corporation embarks on this transformative journey, the leadership will strive to uphold its dedication to customer satisfaction, environmental sustainability, and community engagement. It’s a pivotal moment for the utility as it continues to innovate and adapt to the ongoing challenges in the energy sector. In this evolving landscape, PG&E remains committed to delivering on its promises and ensuring the welfare of the communities it serves.