#United Kingdom #Intermedia #West Sussex #Focus Group #Intelligent Communications

Focus Group Partners with Intermedia for AI-Enhanced Communication Solutions

In a significant move to bolster its market position, Focus Group, a leading independent technology provider in the UK, has announced a strategic partnership with Intermedia, a global frontrunner in AI-powered cloud communications. This collaboration aims to deliver intelligent communication solutions across Focus Group's portfolio, enhancing service delivery and customer experiences.

This new alliance marks an important step for Focus Group as it integrates Intermedia's award-winning Intelligent Communications Platform. This platform is designed to enhance operational efficiency while alleviating administrative burdens through data-driven improvements. The partnership promises to unite a comprehensive range of functionalities including secure voice, video, chat, contact centers, Microsoft Teams integration, and advanced analytics into a single, robust cloud platform.

Richard Osborn, Director of UC/CX at Focus Group, stated, "Our extensive analysis of the industry's top telecommunications service providers clearly showed that Intermedia stands out as a strong partner. They provide the fully integrated and AI-powered solutions we require, fully aligned with our commitment to customer-centric service delivery."

Why Focus Group Chose Intermedia

Focus Group's selection of Intermedia was influenced by several crucial factors:

1. White-Label Solution: Intermedia offers a fully white-labeled UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service), allowing Focus Group to deliver services under its own brand, thereby maintain its established reputation.
2. Customer Ownership: Focus Group emphasizes the importance of retaining control over customer relationships. Intermedia's model is structured to ensure that service providers can manage these relationships while building long-term trust.
3. Modern Needs: The end-to-end capabilities provided by Intermedia—including advanced call routing and AI insights—are perfectly suited to the demands of contemporary organizations.
4. Ease of Use: Designed for quick deployment and intuitive operation, Intermedia’s solutions are crafted to minimize complexities for both the IT teams and end-users, facilitating faster time-to-value.
5. Future-Proof Platform: Intermedia emphasizes continuous innovation, scalability, and adaptability, ensuring that the solution remains relevant as market trends and customer requirements evolve.

Driving Innovation and Growth

The partnership between Focus Group and Intermedia is characterized by a mutual commitment to innovation within telecommunications. Together, they intend to challenge existing standards while simplifying operational processes, facilitating migrations to modern communications systems, and achieving measurable, customer-focused results. In a landscape marked by increasing operational pressures and evolving compliance needs, this collaboration offers a viable pathway to modern communications without compromising on brand integrity or customer trust.

Through this strategic partnership, Focus Group is not only expanding its solution portfolio but is also positioning itself to serve a wider array of organizations. This allows businesses, including healthcare providers within the NHS and private sectors like Think Healthcare, to enhance operations, improve access, and deliver superior outcomes while functioning more efficiently.

About Focus Group

Established in 2003, Focus Group has emerged as one of the UK's premier technology providers. The organization is dedicated to connecting communities and enhancing operational opportunities, focusing on creating an environment that employees take pride in. Focus Group delivers cutting-edge solutions across various sectors including telecommunications, IT, cybersecurity, and energy.

With a dedicated team of over 1,300 professionals, they serve approximately 30,000 businesses, ensuring their customers can concentrate on growth while benefiting from leading technology solutions.

About Intermedia

Intermedia stands at the forefront of intelligent cloud communications, catering to over 150,000 businesses. Their AI-powered platform combines functionalities such as voice, video conferencing, chat, business email, and more into a single, secure solution. Intermedia is committed to simplifying the communications landscape, allowing businesses to navigate their diverse needs through a unified interface. The partnerships established with channel partners underline Intermedia's commitment to a partner-first approach, promoting revenue growth and maximizing success for its collaborators.

For more information, you can visit Intermedia.