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Unisys Named a Leader in Avasant's Digital Workplace Services 2025 RadarView

Unisys Corporation, a global leader in technology solutions, has once again secured its position as a Leader in Avasant's prestigious Digital Workplace Services 2025 RadarView. This marks the fourth consecutive year that the company has achieved this distinction. The recognition stems from Unisys's remarkable commitment to delivering sustainable solutions and its pioneering use of artificial intelligence (AI) and automation technologies to elevate IT support across both physical and digital workspaces.

Patrycja Sobera, the Senior Vice President and General Manager of Digital Workplace Solutions at Unisys, stated, “This recognition from Avasant underscores how Unisys is uniquely positioned to empower organizations navigating the complexities of hybrid work.” Sobera emphasized the company’s strategy of integrating AI-driven automation with smart infrastructure, ultimately creating practical solutions that minimize operational challenges and elevate resource optimization.

Key Highlights of Unisys’s Offerings

Avasant's report highlighted several strengths that set Unisys apart:

1. AI-Powered Service Experience Accelerator: Through its innovative Service Experience Accelerator (SEA), Unisys enhances IT service desk functions using AI-driven automation. The SEA features a real-time ticket summary, multilingual support, and the integration of telemetry data with IT Service Management (ITSM) data, significantly speeding up issue resolution and automating routine tasks. Companies utilizing SEA can monitor user experiences closely and ensure IT services align with the evolving needs of their workforce.

2. Robust Partner Ecosystem: Unisys collaborates with prominent companies like Dell and Lenovo to provide Device-as-a-Service (DaaS) subscriptions, which include components such as advanced asset management and AI capabilities. Partnerships with key tech giants like Microsoft, Appspace, and Signifi facilitate the development of touchless support and smart building solutions, combining various technologies to streamline workflows for enhanced user experiences.

3. Commitment to Innovation and Sustainability: Unisys is actively driving the transformation toward sustainable workplaces by employing Internet of Things (IoT) solutions and smart building technologies. These initiatives not only minimize environmental footprints and operational expenses but also actively contribute to the enhancement of employee well-being. Future enhancements to the SEA technology are in the pipeline, including its evolution into a central orchestration tool that focuses on managing smart infrastructure and edge devices while integrating operational and IT insights for deeper business understanding.

Gaurav Dewan, Research Director at Avasant, remarked, “Enterprises are reimagining digital workplaces to meet the demands of hybrid work, sustainability, and productivity.” He reiterated how Unisys plays a crucial role in facilitating this transformation through its experience-as-a-service framework and the SEA technology, which effectively uses AI and sentiment analysis to bolster workplace experiences.

The Path Forward

The achievements of Unisys in the realm of digital workplace solutions demonstrate its unwavering dedication to innovation and customer experience excellence. As organizations globally shift towards hybrid working models, the importance of reliable and advanced digital workplace solutions cannot be overstated. Unisys stands at the forefront, ready to empower its clients as they navigate these changes, ensuring they not only adapt but thrive in their unique environments.

To learn more about Unisys's Digital Workplace Solutions, visit their official website where you can discover how the company transforms challenges into opportunities while pushing the limits of what’s possible in the tech landscape. With over a century and a half of expertise, Unisys is committed to enhancing business functions and employee satisfaction through technology-driven solutions.