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InfiniteWatch Secures $4 Million in Pre-Seed Funding

InfiniteWatch, a pioneering AI-native platform, has officially emerged from stealth mode, announcing a significant pre-seed funding round amounting to $4 million. This investment, primarily led by Base10 Partners, reflects strong interest from various high-profile venture firms, including Sequoia Capital and A16Z scouts. The funding also received support from Kibo Ventures Kfund, LifeX, and several unicorn founders, underscoring the growing enthusiasm for innovative customer interaction solutions in the technology sector.

Origin and Mission of InfiniteWatch

Founded by the key players behind the now-successful CoverWallet, which became a leader in the insurance technology market before its acquisition by Aon, InfiniteWatch is on a mission to enhance how companies manage and analyze customer interactions. The company aims to bridge the gaps in visibility and implementation that organizations often face when dealing with AI agents. Currently, its platform analyzes over 2 million customer interactions monthly, providing invaluable insights for businesses seeking to improve their performance in customer engagement.

Key Products of InfiniteWatch

InfiniteWatch offers two core products: the Session Replay Agent and the Voice Agent. Both are designed to help businesses monitor and enhance their existing customer interactions while effectively deploying AI solutions. The Session Replay Agent provides companies with insights into user experience issues that can negatively impact conversion rates, allowing them to take corrective action swiftly. Aitor Gumiel, the VP of Product of TheGuarantors, highlighted that after deploying this technology, they gained tenfold visibility into critical conversion blockers within just 24 hours. This expedited problem-solving led to substantial improvements in their revenue stream within the first week of implementation.

Meanwhile, the Voice Agent operates by utilizing synthetic personas to conduct rigorous testing on voice AI systems, identifying potential quality issues and edge cases before they reach end customers. In its monitoring mode, it continuously assesses call interactions, facilitating insights on performance metrics, compliance standards, and overall customer satisfaction. Iñaki Berenguer, co-founder and President of InfiniteWatch, stated that their observability solution quickly enables the running of production AI voice agents, thus transforming insights into operational AI solutions much faster than traditional methods allow.

The Future of AI Interactions and Observability

In an era where AI interactions are set to become commonplace, the need for observability in AI agents is paramount. Pablo Molina, CEO and co-founder of InfiniteWatch, emphasizes that companies must maintain oversight of various critical operations, such as quality assurance, user experience, compliance, and customer satisfaction. The platform has strategically established an AI observability layer to address these needs, distinguishing itself from traditional tools that merely provide historical data. InfiniteWatch is proactive, predicting potential issues and providing actionable solutions to prevent disruptions.

As a unified AI engine that learns from thousands of daily interactions, InfiniteWatch has plans for further expansion in 2026. The company intends to introduce new products, including a Messaging Agent, Email Agent, and AI Co-Browsing capabilities. These developments promise to enhance the intelligence-sharing capabilities across the platform, preparing businesses for the trending usage of AI browsing agents from prominent developers like OpenAI and Anthropic.

Conclusion

InfiniteWatch is setting a new standard for customer interaction intelligence, using their innovative solutions to empower businesses to optimize user engagement and boost revenue. As they continue to grow and adapt to the rapidly changing AI landscape, their focus on comprehensive observability may position them as leaders in reshaping how companies understand and leverage customer interactions in a digital-first world. For more information, visit infinitewatch.ai.