Firstsource Achieves Dual Recognition in Everest Group's FCC Operations 2025 Assessment
In a significant milestone for Firstsource Solutions Limited, the company has been awarded not only the title of 'Star Performer' but also recognized as a 'Major Contender' in the Everest Group's Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment for 2025. This notable achievement highlights Firstsource's dedication to enhancing its market presence and operational capabilities year by year, setting a benchmark within the industry.
This recognition places Firstsource among a select group of 36 global services providers in the domain of Financial Crime and Compliance. The award is characterized by its dual accolades that underscore the company's commitment to innovation, ongoing investments, and growth strategies that are aligned with evolving market demands. The analysts at Everest Group particularly emphasized Firstsource's robust operations and its impressive range, expanding from specialized fraud management to comprehensive FCC operations.
Vivek Sharma, the Head of BFS, CMT, and Emerging Geos at Firstsource, expressed pride in the recognition, noting that being named both a Major Contender and a Star Performer is a testament to the company’s agile and forward-thinking operational model. According to Sharma, the Star Performer distinction signifies the pace and quality of improvements Firstsource has made in delivering its services. With the integration of advanced technologies like Generative AI and Agentic AI into their operations, Firstsource is taking strides in enabling financial institutions to address financial crime more effectively and efficiently than ever before.
In the current landscape, more financial institutions are seeking partners that can provide scalable, AI-driven compliance solutions. Firstsource's approach, dubbed UnBPO™, aims to blend deep domain expertise with cutting-edge technologies, which is resonating well in the marketplace. The company has been leveraging AI to automate various aspects of the financial crime detection landscape, including alert handling, quality assurance (QA) automation, and investigation workflows, thus routinely enhancing its operational efficiency.
Dheeraj Maken, Practice Director at Everest Group, also recognized Firstsource's strategic investments in modular AI tools like Firstsource relAI™ and Analyst Co-Pilot, which facilitate quality enhancements and reduce false positives within operational procedures. These investments, combined with ongoing training initiatives through the Firstsource Academy, are designed to prepare the workforce for future challenges and ensure a high level of analytical readiness.
The report paints a picture of an organization continually evolving to meet international standards of regulatory alignment and operational resilience, thereby solidifying its global presence. With a strong foundation in the UK, Firstsource is strategically expanding its footprint in North America, offering a mix of offshore, nearshore, and client-site operations.
The PEAK Matrix® assessment serves as an essential reference point for enterprises looking to evaluate their service providers and assess their strategic suitability within the financial services sector. For those interested in accessing the full insights, Everest Group's report is now available for download. In summary, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, stands as a trailblazer committed to delivering sector-specific, innovative solutions across Healthcare, Banking, Financial Services, and more, ultimately paving the way for smarter decision-making and operational excellence dressed in future-focused methodologies.
For further details and to download a copy of the report, visit Firstsource's recognition page.
Everest Group is recognized as a leading global research firm that empowers business leaders to make informed decisions. Through its PEAK Matrix® assessments, they provide comprehensive analysis and insights regarding global services providers, enabling organizations to make well-informed vendor selections.
Firstsource Solutions Limited not only offers an extensive range of business process solutions but also takes pride in its innovative approaches to customer lifecycle services. With operations spanning across major regions such as the US, UK, India, and several others, the company is dedicated to helping clients overcome their most pressing challenges while maximizing their operational effectiveness.
For more information, visit Firstsource.com.
This recognition places Firstsource among a select group of 36 global services providers in the domain of Financial Crime and Compliance. The award is characterized by its dual accolades that underscore the company's commitment to innovation, ongoing investments, and growth strategies that are aligned with evolving market demands. The analysts at Everest Group particularly emphasized Firstsource's robust operations and its impressive range, expanding from specialized fraud management to comprehensive FCC operations.
Vivek Sharma, the Head of BFS, CMT, and Emerging Geos at Firstsource, expressed pride in the recognition, noting that being named both a Major Contender and a Star Performer is a testament to the company’s agile and forward-thinking operational model. According to Sharma, the Star Performer distinction signifies the pace and quality of improvements Firstsource has made in delivering its services. With the integration of advanced technologies like Generative AI and Agentic AI into their operations, Firstsource is taking strides in enabling financial institutions to address financial crime more effectively and efficiently than ever before.
In the current landscape, more financial institutions are seeking partners that can provide scalable, AI-driven compliance solutions. Firstsource's approach, dubbed UnBPO™, aims to blend deep domain expertise with cutting-edge technologies, which is resonating well in the marketplace. The company has been leveraging AI to automate various aspects of the financial crime detection landscape, including alert handling, quality assurance (QA) automation, and investigation workflows, thus routinely enhancing its operational efficiency.
Dheeraj Maken, Practice Director at Everest Group, also recognized Firstsource's strategic investments in modular AI tools like Firstsource relAI™ and Analyst Co-Pilot, which facilitate quality enhancements and reduce false positives within operational procedures. These investments, combined with ongoing training initiatives through the Firstsource Academy, are designed to prepare the workforce for future challenges and ensure a high level of analytical readiness.
The report paints a picture of an organization continually evolving to meet international standards of regulatory alignment and operational resilience, thereby solidifying its global presence. With a strong foundation in the UK, Firstsource is strategically expanding its footprint in North America, offering a mix of offshore, nearshore, and client-site operations.
The PEAK Matrix® assessment serves as an essential reference point for enterprises looking to evaluate their service providers and assess their strategic suitability within the financial services sector. For those interested in accessing the full insights, Everest Group's report is now available for download. In summary, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, stands as a trailblazer committed to delivering sector-specific, innovative solutions across Healthcare, Banking, Financial Services, and more, ultimately paving the way for smarter decision-making and operational excellence dressed in future-focused methodologies.
For further details and to download a copy of the report, visit Firstsource's recognition page.
About Everest Group
Everest Group is recognized as a leading global research firm that empowers business leaders to make informed decisions. Through its PEAK Matrix® assessments, they provide comprehensive analysis and insights regarding global services providers, enabling organizations to make well-informed vendor selections.
About Firstsource
Firstsource Solutions Limited not only offers an extensive range of business process solutions but also takes pride in its innovative approaches to customer lifecycle services. With operations spanning across major regions such as the US, UK, India, and several others, the company is dedicated to helping clients overcome their most pressing challenges while maximizing their operational effectiveness.
For more information, visit Firstsource.com.
Topics Business Technology）
【About Using Articles】
You can freely use the title and article content by linking to the page where the article is posted.
※ Images cannot be used.
【About Links】
Links are free to use.