BitRaser Achieves Outstanding 70.4% NPS, Elevating Customer Satisfaction Standards

BitRaser Achieves a Net Promoter Score of 70.4% in the 2024 Customer Survey

In a remarkable display of commitment towards customer satisfaction, BitRaser has proudly announced that it has attained a Net Promoter Score (NPS®) of 70.4% as of January 2025. This accomplishment not only affirms BitRaser’s role as a leader in the data erasure and diagnostics sector but also highlights the company’s dedication to adapting its services to meet the increasingly complex data security needs of its diverse global clientele.

A key area demonstrating BitRaser’s success is its exceptional technical support. The company ensures rapid responses to both simple and intricate customer inquiries, thereby solidifying its position as a reliable partner in the realm of data erasure. BitRaser’s customer support is available through multiple channels including email, chat, phone, and access to self-help resources, catering to the varied preferences of its users.

Recognizing the different needs of its customers, BitRaser customizes its data wiping solutions for various types of clients. This includes serving large IT asset disposition firms, managed service providers offering data erasure services, and organizations focused on compliance and risk management. Critically, these tailored solutions come without additional charges, reflecting BitRaser's focus on providing value and support without imposing financial burdens on its clients.

The impressive leap in BitRaser’s NPS from 60% in 2023 to the current 70.4% in 2025 is claimed to be a direct result of its commitment to excellence. Sunil Chandna, CEO of BitRaser, stated, “Our NPS growth reflects our dedication to providing exceptional customer experiences. By routinely updating our products, offering reliable assistance, and maintaining a secure cloud portal for erasure reports without any hidden costs, we ensure that every interaction adds significant value to our customers.”

In today's rapidly evolving technological landscape, the demand for reliable and efficient data erasure solutions continues to grow. BitRaser recognizes this challenge and addresses it head-on, providing secure, regulatory-compliant options that empower clients to tackle their data security needs. Furthermore, these solutions encourage sustainable practices by supporting device recycling and reuse, thus contributing to a more circular economy.

About BitRaser

BitRaser is an innovative data erasure and diagnostics software developed by Stellar, a respected player in the data care industry since 1993. The software adheres to critical international erasure guidelines including NIST 800-88, thus ensuring compliance and integrity in its operations. It generates tamper-proof reports and certificates that are viewable through a convenient cloud portal, providing clients with verifiable audit trails that are essential for compliance with regulations such as GDPR, CCPA, GLBA, SOX, HIPAA, ISO 27001, and PCI DSS.

With a legacy that spans over three decades, Stellar is also acknowledged for its wide-ranging data solutions, covering data recovery, erasure, mailbox conversion, and file repair. Trusted by more than three million customers worldwide, including Fortune 500 companies, Stellar continues to set the bar high in the data care arena, led by its flagship product, BitRaser.

In conclusion, BitRaser’s high Net Promoter Score of 70.4% is more than just a number; it reflects a well-founded commitment to excellence and customer satisfaction that will surely influence the landscape of data erasure solutions in the future.