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Revolutionizing the Airport Experience with Mappedin

In a groundbreaking collaboration, Mappedin, the leader in indoor mapping technology, has joined forces with Keflavík International Airport and Icelandair. This innovative partnership aims to redefine the passenger experience by providing seamless and intuitive airport navigation. By leveraging Mappedin's advanced platform, travelers can expect enhanced operational efficiency, improved passenger satisfaction, and new commercial opportunities at the airport.

A Unified Airport Experience

The strategic alliance focuses on creating a centralized mapping solution that connects airport operations with Icelandair's services. This initiative is designed to enhance the journey of each passenger from arrival to departure, ensuring that essential information is readily accessible at any moment.

Sigurður Pétur Oddsson from Keflavík International Airport articulated their enthusiasm for the partnership, stating, “With Mappedin's innovative solutions, we are set to elevate the passenger experience to unprecedented heights. This new system integrates world-class service with robust commercial growth opportunities.”

Enhanced Passenger Experience

Travelers using the Icelandair app can now access precise location information, enhancing their journey. The partnership aims to simplify navigation and ensure that passengers receive real-time updates on tenant locations, gate assignments, and operational information, thereby fostering a smoother travel experience.

Guðný Halla Hauksdóttir, Customer Experience Director at Icelandair, noted, “This collaboration enables us to deliver personalized, location-specific information, enhancing usability and accessibility for our passengers. It's about making their journey better, every step of the way.”

Solving Industry Challenges

The partnership addresses the pressing issues faced by the aviation industry, such as disconnected platforms that can lead to operational inefficiencies and inaccurate information. By integrating mapping solutions within the airport operations, Mappedin, Keflavík, and Icelandair are developing a new model that focuses on collaboration across various sectors within the airport environment.

Key Features of the Partnership

• - Airport Navigation: The mapping solutions allow multi-channel wayfinding for passengers, offering confidence and peace of mind throughout their travel.
• - Real-Time Updates: Any changes to gate assignments, vendor details, or operational details are dynamically updated to ensure the passengers are always informed.
• - Global Standards Compliance: The partnership emphasizes adherence to international accessibility best practices, with multi-language support to cater to a diverse passenger demographic.
• - Operational Efficiency: By streamlining passenger flow and minimizing the need for staff intervention, the collaboration enhances overall operational management.
• - Commercial Opportunities: The solutions are set to drive non-aeronautical revenues, increasing foot traffic and creating additional engagement for shops, dining, and other amenities within the airport.
• - Centralized Analytics: Continuous data management and real-time updates assist in strategic planning based on passenger behavior and flow patterns.

The Future of Airport Innovation

Yuval Kossovsky from Mappedin emphasized that such innovative partnerships are pivotal in transforming the airport experience. “Our platform is more than just a navigation tool; it’s the cornerstone of ensuring seamless travel experiences and viable business outcomes,” he stated.

As these advancements roll out across mobile applications and soon to in-airport kiosks, the collaboration between Mappedin, Keflavík International Airport, and Icelandair highlights a commitment to enhance both passenger satisfaction and operational excellence.

For more information about this transformative partnership, visit Mappedin, Keflavík International Airport, and Icelandair.

In conclusion, the combination of cutting-edge mapping technology with a focus on customer experience marks a new era for air travel at Keflavík International Airport, promising a journey that is not only smoother but also smarter for all travelers.