NewRocket Strengthens Leadership Team with Frank Palermo as COO

NewRocket Welcomes Frank Palermo as New COO

In a strategic move to enhance its operational capabilities, NewRocket, a prominent digital workflow advisory firm and Elite ServiceNow partner, has officially announced the appointment of Frank Palermo as its new Chief Operating Officer (COO). This pivotal decision reflects NewRocket's commitment to driving growth and delivering exceptional value to its clients in an increasingly competitive landscape.

The Man Behind the Mission

Frank Palermo is no stranger to the technology sector. His impressive track record includes significant leadership roles at various technology-driven consultancies. His expertise lies in scaling businesses and optimizing service delivery models, which are foundational to the innovative solutions NewRocket aims to offer.

As the newly minted COO, Palermo's primary objective will be to execute the strategic growth initiatives that will propel NewRocket further in the digital landscape. His extensive experience in harnessing AI, data, and cloud solutions will greatly benefit the company as it looks to refine its service offerings and expand its market reach.

“Having worked with Frank on multiple occasions, I am genuinely excited about the prospect of collaborating with him once again,” stated Harsha Kumar, the CEO of NewRocket. His appreciation for Palermo's unique blend of skills in AI and workflow optimization comes at a crucial time as NewRocket seeks to innovate and adapt its services to meet evolving client needs.

Proven Experience in Driving Growth

Before joining NewRocket, Frank Palermo made notable contributions to Virtusa, a global engineering services corporation. His tenure there saw him ascend through the ranks to become part of the executive leadership team. He was instrumental in driving growth, transforming a nascent enterprise into a formidable $2 billion global entity. His efforts included the establishment of global technology practices focused on data, analytics, and customer experience, alongside launching a distinct digital business.

Palermo’s vision and input at Virtusa were vital for building a consulting practice centered around generative AI technologies. This experience will undoubtedly position him well to navigate the complex interplay of client demands at NewRocket, especially as it embraces cutting-edge technologies.

Previously, as CTO at INSCI (Clearstory), he pioneered advancements in document management and workflow solutions, earning accolades for innovation in Internet-based presentations. His background at IBM as an early contributor to the PowerPC microprocessor development further showcases his deep technical acumen.

Strengthening NewRocket’s Position

Gabe Stephenson, a partner at Gryphon Investors and head of the firm’s Technology Solutions Services group, expressed enthusiasm regarding Palermo's induction into the leadership team. His expertise is expected to operationalize NewRocket's growth strategy and enhance its market position within the ServiceNow ecosystem. The synergy of Palermo’s strong leadership and Gryphon's supportive investment structure bodes well for NewRocket's future.

“Frank’s passion for technology and proven leadership in building scalable businesses will significantly contribute to NewRocket’s trajectory,” commented Stephenson.

Looking Ahead

Frank Palermo articulated his excitement about joining NewRocket, emphasizing the mission to solidify its status as a leading ServiceNow partner globally. “With ServiceNow's advanced Agentic AI and GenAI platform, we are poised to drive transformative changes for our clients,” he remarked, setting an optimistic tone for the company’s future endeavors.

NewRocket is dedicated to enhancing digital workflows that improve both employee and customer experiences. As the new leadership team takes shape under Palermo's guidance, the company is set to forge ahead in delivering innovative solutions that not only meet but exceed the expectations of its clients. With a commitment intertwined with strategic planning, NewRocket stands ready to embrace new challenges and opportunities in the digital consulting space.

About NewRocket

NewRocket, with over 19 years of experience as a digital workflow advisor, has been a leading partner in ServiceNow solutions, successfully completing over 3,000 projects across several industries. Their focus revolves around transforming enterprises into thriving work environments where creativity and productivity flourish.

Conclusion

Frank Palermo’s appointment is not just the addition of a new leader; it signifies NewRocket’s ambition to enhance its operational effectiveness and continue delivering value-driven services in the dynamic landscape of digital workflows. With his wealth of experience and a clear vision for the future, NewRocket is undoubtedly preparing for a new chapter of innovation and growth.