#Japan #Tokyo #JR East #KAFLIX CLOUD #Self-Check-In

Transforming Rental Car Services with Self-Check-In Technology

In an exciting development for travelers in Japan, KAFLIX CLOUD, headquartered in Naha, Okinawa, has partnered with JR East Japan Rental Lease Co. to implement state-of-the-art self-check-in kiosks for the popular "Station Rental Car" service. Officially commencing operations on June 16, 2025, these kiosks promise to streamline the car rental experience significantly.

Addressing Staffing Challenges and Enhancing Customer Experience

The introduction of KAFLIX CLOUD's self-check-in kiosks is set to provide several advantages for rental car locations. With the ongoing labor shortages affecting various industries, particularly in customer service, these kiosks are aimed at alleviating staff workloads. By automating check-in procedures, rental car counters can now operate more efficiently, leading to quicker service for customers. This advancement is particularly crucial in Japan’s bustling transit hubs, where efficient customer service is a priority.

Additionally, the self-check-in machines will drastically reduce wait times at rental counters, allowing customers to complete the entire check-in process—including identification verification, contract agreement, payment, and vehicle pick-up—in just 3 to 5 minutes, with some users even experiencing a check-in time as short as 1 to 2 minutes. This cuts down the hassle often associated with traditional car rental procedures.

A Commitment to Digital Transformation

The deployment of these kiosks is part of a broader digital transformation (DX) initiative. The agreement, struck between KAFLIX CLOUD and Station Rental Car System Corporation in May 2024, lays the groundwork for implementing advanced digital solutions across 28 operational rental locations in the East Japan region. As a result, customers will enjoy a plethora of services including multilingual support and a fully paperless transaction process.

This initiative not only emphasizes KAFLIX CLOUD's commitment to enhancing operational efficiency but also positions JR East's rental car services as a modern solution for today’s tech-savvy consumers. By prioritizing user-friendliness and rapid service, the companies aim to redefine the way customers interact with rental car services.

The Future of Mobility Services

JR East Japan Rental Lease Co. is dedicated to merging railway services with rental car availability, actively enhancing the mobility experience for their customers. As part of the JR East Group, they aim to provide robust transportation solutions that meet evolving customer needs. With ongoing investments in these digital solutions, they are poised to lead the industry standard.

KAFLIX CLOUD is equally focused on providing innovative technologies that enhance the car rental landscape across Japan. As they continue to expand their self-check-in technology and related services, consumers can expect an increase in convenience and service satisfaction nationwide.

About JR East Japan Rental Lease Co.

Founded in 1992 and based in Chiyoda Ward, Tokyo, JR East Japan Rental Lease Inc. offers a range of mobility services to the East Japan region. Their implementation of technology-driven rental solutions not only meets customers' needs but also places them at the forefront of digital transformation in the car rental sector.

For more details, visit their official webpage at JR East Rental Lease.

About Station Rental Car System Corporation

Established in 1979, Station Rental Car System oversees the unified management of rental car services at JR stations across Japan. They continually launch discounts and promotions, making travel more accessible for customers.

For further information, visit Station Rental Car.

KAFLIX CLOUD's Self-Check-In Kiosks

KAFLIX CLOUD’s kiosks integrate with rental management systems and employ AI-driven facial recognition technology. This innovation allows users to verify their identity, consent to contracts, and process payments autonomously, ensuring a smooth and efficient rental experience.

With support for languages including English, Traditional Chinese, and Korean, the kiosks anticipate the needs of diverse travelers, further enhancing service speed and accuracy in rental car operations.

For additional insights into KAFLIX CLOUD and their innovative services, explore their website at KAFLIX CLOUD.