Mews Unveils Revolutionary Operating System for the Hospitality Sector
Mews has launched a groundbreaking operating system designed exclusively for the hospitality industry, revolutionizing how hotels manage their operations. For many hotels, the daily grind involves juggling between eight to ten different software solutions, leading to inefficiencies and lost revenue. Typically, hoteliers have relied on separate systems for property management (PMS), revenue management (RMS), messaging, and financial management, among others. This fragmentation not only complicates processes but also increases operational costs and risks.
In a recent survey conducted by Mews with 500 hoteliers across five different countries, it became clear that there is a pressing need for better integration of existing systems rather than just investing in more AI-driven tools. Every time data is moved from one system to another, there is potential for revenue loss, and inconsistencies in updates can pose significant security risks. This highlighted the urgency for a more streamlined solution in the hotel management landscape.
Mews has spent 14 years paving the way for what the hotel sector requires. In 2014, they introduced the first online check-in system for hotels, followed by a range of innovations including the first open API for hotel software, integrated guest messaging within PMS, and mobile key technology. Each advancement has proven that the traditional categorization of hotel operations (PMS, RMS, etc.) often creates more problems than solutions.
Richard Valtr, the founder of Mews, has emphasized that these categories are mere constructs designed by software companies to sell more products, rather than essential tools for hotel operations. The new Mews operating system combines all these fragmented systems into one coherent workflow, underpinned by a unified data model enhanced by AI capabilities across every operational layer. According to Valtr, this moment marks the 'iPhone moment' for hospitality technology—a time when everything changes.
With the introduction of ‘Mews Unfold’, the company has launched numerous products that converge into this AI-driven operating system. Mews RMS, for example, offers a dynamic pricing solution, handling up to 150 million calculations daily to adjust rates in real-time. On average, hotels using Mews RMS report a 13.7% increase in total revenue per square meter compared to their counterparts employing separate revenue management solutions. Further, Mews Channel Manager simplifies distribution by connecting hotels to over 400 online travel agencies (OTAs) through a single contract and support line.
The guest messaging module creates a centralized inbox incorporating messages from various platforms, ensuring that hotel staff have complete visibility of guest profiles and reservations. This module can autonomously manage conversations and even execute tasks based on structured workflows. Automation is further enhanced, transforming guest information into actionable steps that improve their experience while keeping hotel staff organized.
The accounts receivable functionalities automate the entire workflow from billing to collections, abolishing delays in invoicing that have plagued the industry for years. Mews claims this innovation leads to a fully automated reconciliation process upon the closure of accounts, drastically improving cash flow.
Matthijs Welle, CEO of Mews, remarked that the objective was never to rebuild existing systems but to consolidate all necessary tools into a single platform. An independent study from IDC highlights that hotels using the Mews operating system enjoy an 8.7% increase in revenue, generating an annual profit of €350,000 for every 100 rooms, with an ROI of 476% over three years.
As the hospitality sector increasingly embraces technology, Mews has positioned itself as a leader, transforming how hotels operate in an area traditionally slow to adapt to innovation. The new operating system, characterized by a singular data model and integrated billing, promises to streamline hotel operations significantly, ultimately enhancing the guest experience. It’s not just about having the right tools; it’s about having the best system to utilize those tools effectively.
In a recent survey conducted by Mews with 500 hoteliers across five different countries, it became clear that there is a pressing need for better integration of existing systems rather than just investing in more AI-driven tools. Every time data is moved from one system to another, there is potential for revenue loss, and inconsistencies in updates can pose significant security risks. This highlighted the urgency for a more streamlined solution in the hotel management landscape.
Mews has spent 14 years paving the way for what the hotel sector requires. In 2014, they introduced the first online check-in system for hotels, followed by a range of innovations including the first open API for hotel software, integrated guest messaging within PMS, and mobile key technology. Each advancement has proven that the traditional categorization of hotel operations (PMS, RMS, etc.) often creates more problems than solutions.
Richard Valtr, the founder of Mews, has emphasized that these categories are mere constructs designed by software companies to sell more products, rather than essential tools for hotel operations. The new Mews operating system combines all these fragmented systems into one coherent workflow, underpinned by a unified data model enhanced by AI capabilities across every operational layer. According to Valtr, this moment marks the 'iPhone moment' for hospitality technology—a time when everything changes.
With the introduction of ‘Mews Unfold’, the company has launched numerous products that converge into this AI-driven operating system. Mews RMS, for example, offers a dynamic pricing solution, handling up to 150 million calculations daily to adjust rates in real-time. On average, hotels using Mews RMS report a 13.7% increase in total revenue per square meter compared to their counterparts employing separate revenue management solutions. Further, Mews Channel Manager simplifies distribution by connecting hotels to over 400 online travel agencies (OTAs) through a single contract and support line.
The guest messaging module creates a centralized inbox incorporating messages from various platforms, ensuring that hotel staff have complete visibility of guest profiles and reservations. This module can autonomously manage conversations and even execute tasks based on structured workflows. Automation is further enhanced, transforming guest information into actionable steps that improve their experience while keeping hotel staff organized.
The accounts receivable functionalities automate the entire workflow from billing to collections, abolishing delays in invoicing that have plagued the industry for years. Mews claims this innovation leads to a fully automated reconciliation process upon the closure of accounts, drastically improving cash flow.
Matthijs Welle, CEO of Mews, remarked that the objective was never to rebuild existing systems but to consolidate all necessary tools into a single platform. An independent study from IDC highlights that hotels using the Mews operating system enjoy an 8.7% increase in revenue, generating an annual profit of €350,000 for every 100 rooms, with an ROI of 476% over three years.
As the hospitality sector increasingly embraces technology, Mews has positioned itself as a leader, transforming how hotels operate in an area traditionally slow to adapt to innovation. The new operating system, characterized by a singular data model and integrated billing, promises to streamline hotel operations significantly, ultimately enhancing the guest experience. It’s not just about having the right tools; it’s about having the best system to utilize those tools effectively.
Topics Consumer Technology）
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