#USA #Plano #Parks Associates #Resident Experience #Multifamily Apps

Exploring the Value of Multifamily App Features

In today's fast-paced world, the way residents interact with their living environments has transformed, especially in multifamily dwellings. Parks Associates recently published their research highlighting some of the most valuable app experiences that residents in multi-dwelling units (MDUs) prioritize. According to their findings, a particularly impressive 62% of multifamily residents place great significance on the capability of receiving package notifications. This statistic underscores the increasing necessity of effectively managing deliveries and package access in modern residential settings.

The Importance of Digital Services for Residents

The report, titled Connected Communities: Wi-Fi, IoT, and Resident Experience, reveals that residents desire a single digital platform to navigate their daily needs. Maintaining communication with property management, fulfilling maintenance requests, and managing packages are crucial to enhancing everyday life for MDU residents. Among the most valuable features highlighted in the study, some stand out:

1. Requesting Maintenance
2. Contacting Property Staff
3. Paying Rent
4. Receiving Package Notifications
5. Accessing a Panic or SOS feature
6. Viewing Energy Usage or Utility Bills

Jennifer Kent, the Senior Vice President and Principal Analyst for Parks Associates, emphasized, "Today's residents expect a single digital platform that helps them manage their daily interactions with their property." The functionalities of these mobile applications are transforming how residents engage with their communities, making them essential for enhancing the resident experience and improving operational efficiency.

Building Connectivity and Enhancing Engagement

While the research indicates that many social networking features are less valued overall, they find greater appreciation within specific demographics, such as residents of retirement communities. For example, more than 50% of respondents from these groups expressed a desire for ways to connect with fellow residents, highlighting opportunities for fostering community engagement.

Spotlight on the Smart Spaces Conference

The findings from this report will be featured at the upcoming Smart Spaces conference, scheduled for September 15-16 in Plano, Texas. This event will be an assembly of industry leaders who will delve into various topics focused on the technology making strides in multifamily operations. The discussions will include key areas like:

• - Next-Gen Connectivity: Designing Resident-Ready Digital Infrastructure
• - Monetizing the Modern Building
• - AI for Multifamily Intelligent Workflows and Predictive Operations
• - Operational Excellence: How Tech is Creating Value

The event promises to be a rich ground for insights on the future of property technology, catering to the interests of property owners, operators, technology leaders, and developers who are shaping the landscape of modern multifamily living.

Conclusion

As the expectations of residents continue to evolve, it becomes increasingly clear that integrating technology into residential living is no longer optional; it's essential. The research by Parks Associates gives a clear window into what modern residents value and expect from their living environments. As such, stakeholders in the multifamily industry must adapt and evolve alongside these expectations to ensure they provide seamless, valuable experiences that enhance resident satisfaction. By leveraging the insights from the research, property managers can not only improve their operational efficiency but can also significantly enrich the daily lives of their residents, leading to a more engaging and connected community.