#United States #New Orleans #911 services #Carbyne

New Orleans' Emergency Services Gear Up for The Big Game

New Orleans, known for its rich culture and vibrant festivities, is gearing up for yet another major event this weekend: The Big Game. With the Kansas City Chiefs defending their title against the Philadelphia Eagles, over 100,000 visitors are expected to flock to the city. In anticipation of the potential surge in emergency calls, the Orleans Parish Communication District (OPCD) is implementing state-of-the-art technology through its partnership with Carbyne, a leader in emergency response solutions.

Enhanced Emergency Response Capabilities

The introduction of Carbyne technology at OPCD aims to revolutionize how 911 dispatchers respond to emergencies. This advanced system provides essential tools designed to enhance situational awareness and streamline communication, ensuring that every call is handled with the utmost efficiency and precision.

Key Features of Carbyne Technology

1. Smart Triaging: This feature allows dispatchers to prioritize emergencies based on urgency, ensuring that critical situations are attended to more promptly.

2. Precise Caller Location: By accurately pinpointing the caller's location, dispatchers can dispatch help swiftly, minimizing response times and improving outcomes.

3. AI-Powered Translation Services: With New Orleans attracting international visitors, these services break down language barriers in real-time, facilitating communication between non-English speakers and operators.

4. Live Video Streaming to 911: Dispatchers can receive real-time visual information from callers, helping them assess situations more effectively and coordinate responses with on-site personnel.

According to Karl Fasold, Executive Director at OPCD, the organization is fully committed to leveraging advanced technology to bolster public safety during the Big Game. "We are utilizing every tool at our disposal to ensure the safety of all during the event and beyond. Carbyne's APEX tools give us access to cutting-edge location information, multimedia capabilities, and vital translation services via 911," he stated.

The Need for Modern Solutions

New Orleans poses unique challenges for emergency personnel, especially during major events. The city’s dense urban environment, combined with a large number of out-of-town visitors, requires a responsive and adaptable emergency management system. Amir Elichai, CEO of Carbyne, emphasizes the importance of these innovations:
"New Orleans is a complex city for emergency services, especially with tourists unfamiliar with the area. Our technology ensures that help is provided accurately and promptly, regardless of the language spoken. At Carbyne, every individual matters, and we strive to make a difference during emergencies."

Looking Forward

As the city prepares for the influx of fans and the related challenges, the OPCD believes that augmented capabilities will enhance both visitor and resident safety. The focus on ensuring public safety showcases New Orleans’ readiness and commitment to delivering top-notch emergency services.

For more information on how the Orleans Parish Communication District is working to keep everyone safe during the Big Game, visit their official website.

About Carbyne

Carbyne, headquartered in New York, is a pioneering provider of cloud-native solutions for mission-critical contact centers. Their technology enhances the reach and efficacy of emergency response systems, delivering over 250 million data points annually. By connecting callers seamlessly through secure communication channels, Carbyne aims to redefine emergency operations, ensuring efficiency and saving lives. To learn more about Carbyne, please visit www.carbyne.com.