Hitachi Solutions Becomes First Domestic Partner to Achieve ServiceNow Validated Practice Certification

Achieving New Heights: Hitachi Solutions Gains 'Validated Practice' Certification from ServiceNow

Hitachi Solutions, headquartered in Shinagawa, Tokyo, has made a significant stride in the field of IT Service Management (ITSM) and Customer Service Management (CSM) by becoming the first domestic partner to receive the coveted 'Validated Practice' certification from ServiceNow, a global leader in digital workflows. This prestigious recognition is a testament to their unparalleled capabilities in implementing and managing ServiceNow solutions effectively.

What is ServiceNow?

ServiceNow offers a comprehensive platform that integrates and automates workflows across organizations. This encompasses a wide range of services, including internal IT service management and customer-facing service management. The 'Validated Practice' certification not only recognizes exceptional implementation capabilities but also highlights Hitachi Solutions' commitment to customer success.

The Certification Process

The certification signifies a partner's ability to meet rigorous standards set by ServiceNow, which include a proven track record of successful implementations, technical expertise, and outstanding customer satisfaction scores. Hitachi Solutions has demonstrated excellence across various criteria including governance, strategic alignment, and customer feedback, establishing itself as a leader in ServiceNow implementation in Japan.

A History of Excellence

Since its initial partnership with ServiceNow in 2012 as Japan's first distributor, Hitachi Solutions has supported around 140 companies in their digital transformations. Their focus on providing solutions that are not just technically sound but also aligned with customer needs has resulted in a significant portfolio of successful projects. They maintain the 'Elite' qualification within ServiceNow's partner program, which only a select few companies achieve based on implementation quality and customer satisfaction.

The company has also developed templates and advanced solutions such as the 'Business Process Visualization Solution for ServiceNow' to aid various business operations more effectively.

Future Initiatives

Looking ahead, Hitachi Solutions is set to expand its offerings beyond traditional IT services to embrace the active use of AI agents. By leveraging extensive digital workflows and data utilization, they aim to support companies in accelerating their business transformations through AI, enhancing productivity, and ensuring sustainable growth.

Endorsement from ServiceNow

Yoshi Watanabe, Executive Officer at ServiceNow Japan, expressed warm sentiments regarding Hitachi Solutions' certification. He stated, "We wholeheartedly welcome Hitachi Solutions for being the first domestic partner to achieve the 'Validated Practice' certification in the CSM and ITSM domains. This certification reflects their continuous commitment to high implementation quality and customer satisfaction since our partnership commenced in 2012. We look forward to driving business transformation and value creation together as they lead in the Japanese market."

About Hitachi Solutions

Hitachi Solutions excels in providing advanced digital solutions to realize comprehensive digital transformations by collaborating closely with customers. They operate globally, addressing social and enterprise challenges through innovative technologies. The company's commitment to promoting a sustainable and thriving society is clear in every project they undertake.

For more information, visit Hitachi Solutions' official website here.

Enhancing Capabilities with AI

Hitachi Solutions is actively preparing for future workforce needs by focusing on productivity enhancement and competitive strength. Under the concept of "DX by AX toward SX", they are committed to utilizing AI and generative AI to create high-value solutions. They have established dedicated intranet sites to aggregate chatbot use cases and provide responses to common internal inquiries, further streamlining operations. Additionally, company-wide contests are held to encourage innovative ideas and practical applications of AI technology.

For inquiries about services, please contact Hitachi Solutions here.
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