#Japan #Tokyo #AI Agent #ZEALS #Omakase.ai

Experience the Cutting Edge of Customer Service AI

On November 18, 2025, the ZEALS AI Summit was held at Shibuya Hikarie Hall, offering attendees a firsthand look at the latest developments in customer service AI. Organized by ZEALS, a leading provider of AI agents, this business conference was themed around "The Future of Hospitality Driven by AI Agents."

The event featured various industry leaders, including Yosuke Miyama from Sparty, a pioneer company that introduced the Japanese voice functionality of Omakase.ai. Attendees had the opportunity to hear real stories about the decision-making process, the backgrounds of implementation, outcomes, and how AI is reshaping customer relations through fascinating conversational experiences.

CEO's Keynote Address

During the keynote, CEO Masahiro Shimizu introduced the newly launched "Omakase Robotics." He showcased a live demonstration of the robot powered by Omakase.ai, giving an exciting glimpse of the future.

Shimizu also emphasized ZEALS' mission to position 2025 as the "Year of the AI Agent". Within just one year, ZEALS AI Agent has been successfully adopted by over 50 enterprise clients. Omakase.ai has experienced explosive growth, generating over 15,000 AI agents within seven months and ranking first on major product evaluation sites. He highlighted the philosophy of "Always Be Launching," which signifies a commitment to continuous improvement in AI development.

In addition, Shimizu examined the recent update, "Voice Clone,” emphasizing its ability to mimic the voices of characters or celebrities. This technology allows for an engaging experience where it feels like the character is interacting with the customer directly, creating a new paradigm for hospitality.

Session Highlights

Session 1: Transforming Customer Experience with Omakase.ai

In the first session, representatives from renowned companies shared insights into their experiences implementing Omakase.ai. Yosuke Miyama from Sparty described how the AI agent could have ready customer service capabilities in just six days compared to the usual three months for human staff training. He expressed surprise at the positive engagement levels, where conversations exceeded expectations, particularly regarding product inquiries.

Ryō Anzai from L'Oreal Japan noted that ZEALS was chosen for its crucial approach to customer engagement. He discussed the potential for AI conversations to unveil new insights into customer interests, highlighting the effectiveness of AI in improving business strategies.

Session 2: Next-Gen Customer Service with LINE AI Agent

The second session explored how ZEALS' AI Agent redefined the LINE Official Account from a mere messaging platform into an interactive communication channel. Representatives discussed the impressive results, such as significant customer interactions and increased sales conversions through AI recommendations tailored to individual needs.

Session 3: Closing Session

In the closing remarks, CEO Shimizu reflected on the summit's successes and the enthusiasm for AI's potential in reshaping hospitality in Japan. He expressed a strong desire to continue innovating with AI agents and physical robots to create unique customer experiences.

Participant Feedback

The summit attracted over 300 attendees, including business executives and marketing professionals, marking the largest gathering to date. Feedback was overwhelmingly positive, with participants expressing excitement about future developments and how they can integrate AI into their businesses effectively.

Conclusion

As ZEALS plans to continue its series of AI summit events, they invite interested companies to join next year's conference to explore the evolving world of AI in customer service.

Company Overview

Company Name: ZEALS Co., Ltd.
Founded: April 1, 2014
Capital: 100 million JPY
Location: 6F, Arco Tower, 1-8-1 Shimomeguro, Meguro-ku, Tokyo
CEO: Masahiro Shimizu
Business: Providing Omakase.ai, ZEALS AI Agent, and chat commerce services.
Website: ZEALS