#USA #New York #Customer Experience #Glia #Michael Tessler

Michael Tessler Joins Glia's Board of Directors

Glia, a frontrunner in customer interaction technology, has announced the appointment of Michael Tessler to its board of directors as part of its strategic growth initiatives. Tessler, recognized as a key figure in the contact center industry, brings over two decades of extensive experience in nurturing and expanding technology businesses globally.

As the co-founder and former CEO of BroadSoft, Tessler successfully propelled the company to the forefront of cloud communications. His leadership resulted in BroadSoft evolving into a global market leader, employing over 2,000 individuals and serving clients in more than 80 countries. By focusing on the needs of service providers and their end customers, Tessler established BroadSoft as the preferred cloud services provider for many leading telecom operators, culminating in its acquisition by Cisco in 2018. Currently, Tessler is co-founder and managing partner at True North Advisory, a consultancy dedicated to scaling customer experience-oriented enterprises.

Tessler expressed his enthusiasm about joining Glia, stating, "When I first learned about Glia's platform and innovation strategy, I knew it was different, and I wanted to be a part of it. The company is disrupting contact center tech, offering a much easier, efficient, and modern way of serving customers digitally and over the phone." His excitement reflects a commitment to guiding Glia during a transformative phase in customer interaction dynamics, especially in the context of advancements in artificial intelligence.

Dan Michaeli, CEO and co-founder of Glia, extended a warm welcome to Tessler, highlighting the immense value that his decades of experience will bring to the team. Michaeli remarked, "With decades of proven success guiding companies through all stages, he brings invaluable perspective and expertise to our board. He deeply understands this market and our buyers; we're looking forward to working together on our next phase of growth."

About Glia

Glia is renowned for pioneering Unified Interaction Management, effectively redefining how companies engage with customers. The Glia Interaction Platform merges voice, digital customer service, and AI, utilizing a distinct ChannelLess® architecture that eliminates data silos and enhances the customer experience. With Glia, businesses can seamlessly transition between service channels, allowing customer interactions to progress naturally.

The company boasts partnerships with over 500 insurance firms, banks, credit unions, and other financial entities globally, working tirelessly to enhance customer experiences and drive impactful business outcomes. Glia has earned a spot on the Deloitte Technology Fast 500™ for five consecutive years, achieved recognition as a Great Place to Work (with an impressive 97% employee satisfaction rating), and raised over $150 million from top-tier investors. Recently, Glia has been valued at over $1 billion, marking a significant milestone in its journey towards elevating customer interaction technologies.

For further insights into Glia and its innovative approach to customer interactions, visit glia.com.

This collaborative effort, spearheaded by industry veterans like Tessler, indicates a promising trajectory for Glia, as they aim to reshape the landscape of customer engagement in an increasingly digital world.