#United States #Salt Lake City #Reinvent Telecom #Cloud CX #Alianza Navigate

Reinvent Telecom Leaders to Speak at Alianza Navigate 25

Reinvent Telecom, a prominent provider in wholesale unified communications and contact center solutions, is set to showcase its expertise during the Alianza Navigate 25 conference scheduled from September 21-24 in Salt Lake City. With the conference being the first major event following Alianza's acquisition of Metaswitch, they're emphasizing their longstanding relationship with Metaswitch and advancements in customer experience (CX).

About the Speakers

The spotlight will be on two key executives: CEO Justin Catlett and VP of Sales Ray Napoletano. Both will share valuable insights derived from years of experience deploying Metaswitch solutions. The discussions are intended to equip service providers with knowledge on leveraging Metaswitch’s flexibility while fostering growth through cloud-native CX solutions.

Justin Catlett's Insights

Justin Catlett expresses a commitment rooted in service: "As a longtime Metaswitch partner, Reinvent was established to help other service providers navigate the complexities we faced ourselves. Our core values guide us in prioritizing customer success while addressing challenges in the industry."

Catlett emphasizes the importance of the assistance Reinvent provides to partners, focusing on minimizing technical burdens so they can prioritize customer engagement and growth

Ray Napoletano's Perspective

"Navigate 25 is centered on transformation. For our partners, transformation initiates with the customer experience," explains Napoletano. He underscores how the Contact Center CX solution can deliver substantial growth, enabling service providers to exceed basic connectivity services and address deeper customer issues that yield revenue in a competitive landscape.

Sessions Highlight

Reinvent will host several sessions during the conference, notably:

• - Real Stories, Real Impact: Justin Catlett will lead a discourse about Reinvent's Metaswitch success story alongside Jay Weber from Alianza, taking place on September 21 at 4:45-5:10 PM.
• - Cloud Compass: Ray Napoletano and Jesse Lee from Alianza will explore how providers can modernize using Contact Center-as-a-Service on September 23 from 9:40-10:20 AM.

Reinvent Telecom Overview

Operating as a division of Saddleback Communications, Reinvent Telecom provides a tailored communications platform designed to empower its partners in transitioning to advanced cloud communications services. The company boasts offerings like Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and more. Their strategy emphasizes building infrastructure that supports swift revenue generation and customer ownership for reseller partners. Notably, Reinvent operates under the auspices of a well-established local exchange carrier, assuring partners of their reliability and stability.

For further insights on Reinvent's transformative solutions and how they can benefit service provider partners, visit Reinvent Telecom's website.