#United States #New York #auto insurance #J.D. Power #NYCM Insurance

NYCM Insurance Achieves Top Ranking in Customer Satisfaction

In a landmark achievement, NYCM Insurance has been celebrated as the leading auto insurer in New York for customer satisfaction, according to the J.D. Power 2025 U.S. Auto Insurance Study. This prestigious recognition highlights the company's unwavering commitment to delivering exceptional service to its customers.

A Remarkable Feat

The study evaluates customer satisfaction through seven key dimensions: trust, price for coverage, people, ease of doing business, product offerings, problem resolution, and digital channels. NYCM Insurance not only excelled in customer satisfaction, scoring 652 on the satisfaction scale (with the industry average at 644), but also received accolades for providing the best price for coverage and superior product offerings.

Cheryl Robinson, President and CEO of NYCM Insurance, expressed her pride in the achievement: “This recognition is an incredible honor and a clear reflection of our team's dedication to creating meaningful, positive experiences for our customers.” Robinson emphasized the critical role of the team in fostering an environment of care and support for customers, agents, and business partners.

Understanding Customer Sentiment

The 2025 study compiled feedback from 48,121 auto insurance customers and reflects data collected over several months. While overall customer satisfaction across the industry saw a slight decline of 2 points, NYCM Insurance demonstrated resilience and growth through their customer-first approach, consistently focusing on building trust and providing value within the coverage options.

Digital Innovation and Future Initiatives

As the insurance landscape continues to evolve, NYCM Insurance is dedicated to leveraging digital tools to enhance the customer experience. Robinson stated, “As we continue to advance a trusted digital experience, we remain committed to delivering thoughtful, reliable products that earn our customer's confidence in every interaction.”

With a legacy dating back to 1899, NYCM Insurance has become a prominent name in the property and casualty insurance sector. With over 975 employees and a network of more than 1,400 independent agents, the company services over 645,000 customers across various insurance lines, including home, auto, umbrella, and business insurance.

The Value of Customer-Centric Service

The achievement underscores the importance of customer-centric services in the competitive auto insurance market. Companies that prioritize their customers' needs and experiences not only build loyalty but also enhance their brand reputation. NYCM Insurance serves as a prime example of how customer satisfaction can lead to significant recognition and success within the industry.

This extraordinary accomplishment speaks volumes about the culture and operational philosophy at NYCM Insurance, demonstrating that a combination of empathy, reliability, and innovation is essential for thriving in today’s dynamic marketplace.

As NYCM Insurance celebrates this milestone, it reinforces its commitment to excellence and the continuous pursuit of enhancing the customer journey. Those interested in learning more about NYCM Insurance's offerings can visit their website to discover how they can benefit from award-winning insurance services.