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Join Our Upcoming Webinar on Inquiry Management

In today’s fast-paced world, organizations are constantly inundated with inquiries, often leading to overwhelm for support staff. Tasks essential to core operations can fall by the wayside amid the rush to respond. This is particularly true for many organizations and associations where inquiries are heavily centralized with specific individuals or during peak times, creating undue stress and inefficiencies.

One effective solution to combat these challenges is the implementation of AI through our platform, Callways. In our upcoming webinar scheduled for October 6, 2026, from 14:00 to 15:00, we will uncover the various strategies utilized to streamline inquiry responses using AI technology. Our studies have demonstrated that organizations using Callways operate with a 30-40% reduction in workload, thus ensuring that core tasks can be prioritized without the distraction of inquiry management.

Why Attend?

Our webinar is specifically designed for professionals who are grappling with the following issues:

• - The concentration of inquiries among specific team members, creating bottlenecking in operations.
• - An overwhelming influx of inquiries during busy periods such as member renewals or events.
• - A desire to leverage AI to optimize responses and refocus on essential tasks.

What You Will Learn

During the session, we will share valuable insights, including:

• - Real-life results of a 30-40% reduction in workloads through our AI-driven response system: Distinguishing between inquiries suitable for automation and those needing human intervention.
• - Effective strategies to combat centralization and peak-period overload: Organizing knowledge to prevent operational black boxes and streamline processes.
• - Practical examples of using Callways within your team: Visual demonstrations of our platform’s functionality and insights into the onboarding process.

Webinar Overview

Here’s a brief outline of our webinar contents:

• - Introduction and session purpose
• - Lecture: “Escaping Centralization and Peak Times: Key Points for AI Inquiry Management”
• - Introduction and demo of Callways
• - Q&A session for direct interaction and questions

The webinar is free of charge and promises to deliver actionable insights into inquiry management using AI. All participants will receive recorded materials afterward, along with additional resources for those who complete our brief survey.

To sign up, please contact CBT Solutions’ New Business Planning Office at [email protected] or call 03-5577-5759.

Why Callways?

CBT Solutions, established in May 2009, is dedicated to enhancing operational efficiency across various sectors through innovative services. From examination management to customized support systems, we continuously evolve to meet the needs of our clients while integrating cutting-edge technology wherever possible.

Our office is located at AKS Building, 6th Floor, 3 Kanda Neribeicho, Chiyoda, Tokyo. To learn more about our services, please visit our website at CBT Solutions.

We look forward to welcoming you to our webinar and empowering your organization to achieve more with less stress!