BackBox Triumphs as Best Customer Service at 2025 SC Awards for Cybersecurity Excellence
In a significant achievement, BackBox, known for its robust Network Cyber Resilience Platform, secured the prestigious title of Best Customer Service at the 2025 SC Awards. This recognition reflects the company's dedication to providing outstanding support to its global clientele. CEO Rekha Shenoy expressed pride in the accolade, stating, "This recognition reflects our deep commitment to every customer, every step of the way." She emphasized that delivering exceptional support is fundamental to the company's innovation and platform development, reinforcing their role as more than just problem-solvers but as enablers for network teams to thrive.
The 2025 SC Awards ceremony highlighted BackBox’s leadership in network automation and security. A write-up from SC Media underscored not only the extensive technology offerings by BackBox, but also the unparalleled support provided to their users. The award recognizes BackBox as a service-first organization that consistently empowers network teams to stay supported in their endeavors.
The winners of the SC Awards were revealed during a reception at the RSA Conference, a gathering of industry leaders, including executives from renowned firms such as CrowdStrike, Fortinet, and SentinelOne. This year marked the 28th iteration of the awards, with hundreds of entries being evaluated across 33 categories by a diverse panel of cybersecurity professionals, including CISOs and industry experts. Their rigorous judging criteria emphasized technical merit, market impact, and the effectiveness of solutions in addressing real-world cybersecurity challenges.
SC Media further detailed the selection process highlighting why BackBox stood out in a competitive field. Their standard support offerings encompass global phone, email, and web-based assistance, while premium service level agreement (SLA) clients benefit from 24/7 access to expert support for critical issues, coupled with on-site support options. Notably, customers do not incur additional costs for phone support and software updates, including critical patches.
BackBox also emphasizes the importance of a peer support network through forums and FAQs, which many customers cite as indicative of the exceptional service they experience. The company's customer satisfaction (CSAT) score reflects a perfect 5 out of 5, while its Net Promoter Score (NPS) sits at an impressive 93, placing it at the forefront of the industry.
One enterprise user on G2 noted, "Compared to most other vendors, BackBox offers extraordinary support. They solve problems swiftly and help extend your configuration." This sentiment showcases BackBox's commitment to customer care in a sector often characterized by inadequate provider support.
Tom Spring, Senior Editorial Director at SC Media, remarked, "The winners of this year’s awards stood out not only for their exceptional contributions but also against a backdrop rich with talent and innovation. With over 160 finalists and numerous submissions, the 2025 SC Awards represent the depth and dynamism of the cybersecurity community."
For those interested, the full list of winners of the 2025 SC Awards is available for viewing, celebrating achievements across various categories within the cybersecurity landscape.
BackBox continues to support over 500 enterprises globally, ensuring resilience in network operations. Their platform is compatible with network devices from more than 180 vendors and features thousands of pre-built automations alongside a no-code interface for creating custom solutions. BackBox empowers teams to automate essential network processes, ensuring business continuity even amidst disruptions.
From backups to configuration compliance and vulnerability management, BackBox's solutions are designed to deliver reliable outcomes, making them a leader in the field of network cyber resilience. To discover more about their offerings or to learn how they can help your organization, visit www.backbox.com.
The 2025 SC Awards ceremony highlighted BackBox’s leadership in network automation and security. A write-up from SC Media underscored not only the extensive technology offerings by BackBox, but also the unparalleled support provided to their users. The award recognizes BackBox as a service-first organization that consistently empowers network teams to stay supported in their endeavors.
The winners of the SC Awards were revealed during a reception at the RSA Conference, a gathering of industry leaders, including executives from renowned firms such as CrowdStrike, Fortinet, and SentinelOne. This year marked the 28th iteration of the awards, with hundreds of entries being evaluated across 33 categories by a diverse panel of cybersecurity professionals, including CISOs and industry experts. Their rigorous judging criteria emphasized technical merit, market impact, and the effectiveness of solutions in addressing real-world cybersecurity challenges.
SC Media further detailed the selection process highlighting why BackBox stood out in a competitive field. Their standard support offerings encompass global phone, email, and web-based assistance, while premium service level agreement (SLA) clients benefit from 24/7 access to expert support for critical issues, coupled with on-site support options. Notably, customers do not incur additional costs for phone support and software updates, including critical patches.
BackBox also emphasizes the importance of a peer support network through forums and FAQs, which many customers cite as indicative of the exceptional service they experience. The company's customer satisfaction (CSAT) score reflects a perfect 5 out of 5, while its Net Promoter Score (NPS) sits at an impressive 93, placing it at the forefront of the industry.
One enterprise user on G2 noted, "Compared to most other vendors, BackBox offers extraordinary support. They solve problems swiftly and help extend your configuration." This sentiment showcases BackBox's commitment to customer care in a sector often characterized by inadequate provider support.
Tom Spring, Senior Editorial Director at SC Media, remarked, "The winners of this year’s awards stood out not only for their exceptional contributions but also against a backdrop rich with talent and innovation. With over 160 finalists and numerous submissions, the 2025 SC Awards represent the depth and dynamism of the cybersecurity community."
For those interested, the full list of winners of the 2025 SC Awards is available for viewing, celebrating achievements across various categories within the cybersecurity landscape.
BackBox continues to support over 500 enterprises globally, ensuring resilience in network operations. Their platform is compatible with network devices from more than 180 vendors and features thousands of pre-built automations alongside a no-code interface for creating custom solutions. BackBox empowers teams to automate essential network processes, ensuring business continuity even amidst disruptions.
From backups to configuration compliance and vulnerability management, BackBox's solutions are designed to deliver reliable outcomes, making them a leader in the field of network cyber resilience. To discover more about their offerings or to learn how they can help your organization, visit www.backbox.com.
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