#USA #Chicago #mobile app #United Airlines #ConnectionSaver

United Airlines Enhances Customer Experience with New App Features

As the summer travel season reaches its peak, United Airlines has rolled out exciting new features in its mobile app, transforming the way passengers navigate connecting flights. These enhancements aim to provide travelers with crucial information and assistance, alleviating stress and ensuring a smoother journey.

Personalized Navigation and Updates

Passengers utilizing United's app at U.S. hub airports will now have access to a dedicated section that offers a countdown to their connecting flights, tailored turn-by-turn directions to their connecting gates, and estimated walking times. Additionally, users will receive real-time flight status updates, practical tips for managing longer layovers, and important notifications when United's innovative ConnectionSaver technology is activated. This technology can hold departing flights for travelers with tight connections without delaying other passengers.

According to a recent testing phase, over 350,000 United customers took advantage of these app features, resulting in an impressive 98% success rate in making their connection. David Kinzelman, United’s Chief Customer Officer, emphasizes the significance of transparency in enhancing the travel experience, stating, "Providing more information in an easily understandable manner can help reduce the stress associated with connecting flights."

Versatile Features for Every Traveler

The app’s features cater to various types of connections:

• - Comfortable Connections: Travelers with ample time will receive personalized updates, such as countdowns to boarding, gate-to-gate directions, and tips for navigating busy airports, including details on United ClubSM locations.
• - Tight Connections: For those on a tight schedule, the app will deliver essential information including boarding time, walking distance, gate numbers, and even notifications if a flight is being held for them thanks to ConnectionSaver.
• - Missed Connections: In the event of a missed connection, customers will automatically receive customized re-booking options to facilitate a smoother transition to their next flight. This includes choices to confirm new flight bookings or join standby lists.

Future Enhancements

United Airlines is committed to continually improving the app's functionalities. Future upgrades will include:

• - Additional Language Support: Currently available in English and Spanish, more languages will be added soon.
• - Expanded Navigation Services: By enabling location services, the app will provide precise, step-by-step directions within airports, making navigation even simpler for travelers.
• - Text Message Updates: Customers who opt in will receive real-time text notifications about their flight statuses, particularly useful for those with connecting flights.

United Airlines is at the forefront of integrating technology to enhance the traveler experience. This commitment is visible through initiatives like automatic rebooking assistance, real-time weather delay updates, and state-of-the-art in-flight connectivity via Starlink Wi-Fi service, which is provided free to MileagePlus® members.

As United continues to expand its capabilities, it aims to not only streamline travel processes but also to elevate the overall passenger experience through innovative technology and dedicated customer service. For more details, travelers can visit united.com.