#Japan #Tokyo #Webinar #Marketing Association #Phone Support

Free Online Seminar: Master Phone Etiquette and Techniques

Are you struggling with phone support or looking to enhance your customer service skills? Look no further! Marketing Association Inc. is excited to announce an informative free online seminar titled "Mastering Phone Etiquette and Techniques". Set to take place on May 23, 2025, this engaging session aims to equip customer support representatives with essential phone handling knowledge and skills.

What You Will Learn

This introductory webinar will cover the ABCs of phone support, making it perfect for those new to telephone interactions or those hoping to refine their existing skills. Participants will delve into essential topics such as appropriate language use and effective phone handling techniques directly from experts in the call center industry.

The format of the seminar consists of lecture videos combined with review tests, allowing you to not only absorb the material but also test your understanding. The structured content is designed to reinforce your learning experience, ensuring you leave the session with practical knowledge you can immediately apply.

Seminar Outline:

• - Basic Phone Handling: Learn the foundational skills for effective telephone interactions.
• - Communication Using Honorifics: Understand the importance of respectful language and how to use it correctly.
• - Operator Language Skills: Discover the nuances of appropriate terminology and communication techniques.

Whether you're a new operator or just keen to enhance the quality of your phone interactions, this seminar is tailored for you. Feel free to join us without any concern about being on camera or using your microphone; the session is designed for a seamless experience where your presence remains private.

Special Benefits for Participants

To add even more value, participants who complete a post-seminar survey will receive an exclusive guide titled, "Perfect Phone Support: A Knowledge Collection from Call Center Experts". This resource will provide additional insights and tips to further hone your skills beyond the seminar!

Who Should Attend

This seminar is particularly beneficial for:

• - Those who have never learned the basics of phone support.
• - Individuals looking to overcome anxiety or lack of confidence in phone interactions.
• - Operators who are unsure about their use of appropriate language.
• - Anyone needing training resources for employees handling customer inquiries.

Registration Process

To join us on this enlightening journey:
1. Register online to receive a confirmation email.
2. Before the event, you will receive the Zoom link for easy access.
3. Our trained instructor will guide you through the course, showcasing informative video segments.
4. After each video, you will take a review test on Zoom, enabling you to solidify your understanding of the material covered.
5. Finally, the instructor will provide comprehensive explanations for all test items to clarify any doubts.

Schedule

Event Details

• - Date: May 23, 2025 (Friday)
• - Time: 14:00 - 15:00 (Access starts at 13:55)
• - Platform: Online (via Zoom)
• - Cost: Free
• - Organizer: Marketing Association Inc.

About Marketing Association Inc.

With a base in Taito, Tokyo, and a team dedicated to excellence, Marketing Association Inc. specializes in providing comprehensive call center outsourcing and BPO services.

For more information and to register for the webinar, please visit our website here. Don’t miss this opportunity to elevate your customer support skills!