MemorialCare Celebrates Third Consecutive AVIA Award for Digital Innovation

MemorialCare's Remarkable Achievement in Digital Transformation

MemorialCare, a prominent nonprofit healthcare system in Southern California, has once again earned recognition from AVIA, a leading digital transformation partner in healthcare. This accolade comes for their exceptional implementation of Ambient Documentation, marking the third consecutive year they have been honored in this category at the 2026 AVIAwards.

The AVIAwards program is designed to celebrate health systems that effectively use digital technologies to enhance operational efficiency and improve patient engagement. According to Anne LaNova, the executive director of Digital Consumer Experience at MemorialCare, the goal of digital transformation at their institution is to continually evolve the connection between patients and care providers. LaNova stated, "Every interaction we have with our patients is increasingly intuitive, efficient, and personalized due to the strides we are making in digital tools and technologies."

Recognizing the value of collaboration within their teams, she emphasized that being ranked alongside other leading health systems across the country reflects the significant progress made towards enhancing patient experiences and access to care. MemorialCare's sustained efforts in this realm have led to a remarkable percentage of ambulatory visits recorded using Ambient Clinical Documentation. This highlights their dedication to utilizing advanced technology to improve the quality of care provided to patients.

The selection process for the AVIAwards involves a thorough assessment based on the AVIA State of Digital Transformation Report. This report leverages self-reported data from various health systems to evaluate their digital health adoption and the impact it made over the previous year—2025 in this case. The honor given to MemorialCare is a testament to their commitment to technological integration and the measurable outcomes achieved, distinguishing them from other healthcare providers.

Ashley Allen, Chief Customer Officer at AVIA, remarked, "The AVIAwards showcase the significant strides made by health systems in the field of digital innovation. We take pride in recognizing forward-thinking organizations like MemorialCare, whose unwavering commitment to digital strategies continues to drive genuine improvements in both operational effectiveness and clinical care delivery."

The announcement regarding the AVIAwards was made during the AVIA Digital Innovation Leaders Forum held in Chicago. This event serves to highlight the latest advancements in digital health technology and the leaders shaping the future of healthcare.

MemorialCare operates an integrated healthcare system with over 200 locations, including major hospitals such as Saddleback Medical Center and Long Beach Medical Center, as well as specialized facilities like Miller Children's & Women's Hospital. Their clinical networks offer comprehensive services spanning various fields, including orthopedic, vascular, cancer care, and more. MemorialCare is also recognized nationally for their achievements, being listed among Healthgrades America’s Top 250 Hospitals and receiving high-performing accolades in several clinical categories by U.S. News & World Report.

The health system's ongoing commitment to innovation doesn't stop here; they are also advancing their virtual care offerings through subscription-free services such as the 'Get Care Now' virtual care suite, ensuring that patients receive timely medical attention whenever needed.

Through collaborations with over 80 health systems, AVIA positions itself as a trusted partner for digital and operational transformation. Their aim is to help health systems reduce costs while enhancing care delivery.

As MemorialCare continues on its journey of digital transformation, this recent award serves not just as recognition but as motivation to push the envelope even further in delivering exemplary patient care. The continued focus on integrating technology within the healthcare ecosystem will undoubtedly play a critical role in shaping the future of patient engagement strategies and operational excellence in the healthcare sector.