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FleetNet EDGE: Empowering Service Providers with Actionable Insights

In a significant move for the fleet maintenance and repair management sector, FleetNet America has introduced FleetNet EDGE, a cutting-edge data and performance insights product aimed at empowering service providers. This innovative tool is designed not only to furnish detailed industry data but also to enhance operational efficacy through performance management tools.

Meeting the Needs of Modern Service Providers

Recognizing the evolving challenges faced by service providers, FleetNet EDGE was expertly developed to provide a comprehensive solution that is both reliable and innovative. By leveraging real data and thorough analysis, this tool directly addresses common industry pain points, facilitating improved decision-making and operational efficiencies.

"Our FleetNet America team is continually identifying ways to foster growth for our clientele and service providers," explained Alex Fraser, AVP of FleetNet America. "We believe that data-driven strategies and connectivity are pivotal in this regard, and we are excited to introduce a powerful solution that allows service providers to create customized business reports. By understanding market trends, enhancing performance, and reducing costs, they can remain competitive in a challenging marketplace."

Key Features of FleetNet EDGE

FleetNet EDGE operates on a subscription basis, delivering tailored data and insights through a structured monthly report that includes:

• - Industry and Economic Insights: Provides real-time data regarding freight trends, consumer expenditure, economic development, and future forecasts related to commercial units and trailers.
• - Performance Benchmarking: Enables users to evaluate their performance against industry peers, identifying areas ripe for improvement, establishing goals, and monitoring progress.
• - Performance Management Tools: Offers mechanisms to track and enhance critical metrics, including acceptance rates, dispatch efficiency, repair quality, and cost management.

Success Stories from Service Providers

The impacts of FleetNet EDGE have been profound, as exemplified by Joe LaPaglia of Merj Fleet Services in Buffalo, NY. He states, "FleetNet EDGE has revolutionized our operations. We've utilized the program to gain critical insights about our team’s efficiencies and how we measure up to our national peers. The analytics provide visibility we could not achieve cost-effectively in-house. One insight around call volume distribution across different times of the day has led us to optimize staffing. This ensures we are prepared to meet customer demands at peak times. Furthermore, the E-Dispatch reports enhance our ability to complete tasks promptly, which has significantly improved our cash flow and operational flow."

A True Win-Win Solution

Don Doty, Director of Fleet Operations at FleetNet America, emphasizes the importance of service providers by stating, "Their well-being is crucial to our mission. Our robust data offerings furnish indispensable operational insights for our partnered service providers, enabling them to enhance their business performance and achieve greater profitability. FleetNet EDGE serves as a catalyst for elevated service delivery on our part, which ultimately benefits both service providers and their clients."

Find Out More

FleetNet America will showcase FleetNet EDGE at the 2025 American Towman Showplace held in Las Vegas on April 24-25. Attendees are encouraged to visit booth #1617 to explore the new offerings. For those interested in learning more or requesting a demo, visit FleetNetAmerica.com/edge.

As the world’s largest automotive services and technology provider, Cox Automotive, the parent company of FleetNet America, continues to lead by leveraging first-party data and industry expertise to provide tailored solutions for a diverse clientele. Their extensive reach and commitment to innovation ensure that clients stay ahead of market trends, fostering long-term success.