#USA #Las Vegas #Customer Experience #AI Coaching #Reddy

Reddy Unveils Revolutionary Simulation Training Platform at CCW Las Vegas

On June 10, 2025, at the renowned Customer Contact Week (CCW) in Las Vegas, Reddy, an innovative AI coaching platform, introduced its cutting-edge simulation training solution, Reddy 2.0. Celebrating its second consecutive year as a sponsor of the world’s largest customer experience (CX) event, Reddy aims to transform how customer service teams train and refine their agents with this advanced set of features.

Reddy 2.0 marks a major advancement in enterprise training through its fully automated simulation creation capabilities. By introducing enhanced tools for cross-functional collaboration among Learning and Development (LD) and Quality Assurance (QA) teams, this new platform aspires to elevate customer service standards across industries.

One of the standout features includes automated simulation authoring, which allows LD teams to harness AI to create customized training scenarios effortlessly. By simply inserting existing materials, they can generate realistic simulations that accurately mirror their complex operational landscapes. As a result, training programs and Standard Operating Procedures (SOPs) can be updated instantaneously, enabling teams to publish and test content seamlessly across large groups.

Moreover, Reddy has implemented a powerful Enterprise Collaboration Suite that integrates various essential tools such as Learning Management Systems, Knowledge Bases, and Project Management Systems into a single platform. This holistic approach ensures that teams can easily access and consolidate information, thereby streamlining processes and equipping agents with the latest training materials.

Security and compliance take center stage with Reddy's recent achievement of receiving the SOC 2 Type 2 certification, in addition to their existing HIPAA certification and PCI compliance. The company's commitment to data privacy is evident as it navigates the ever-evolving landscape of Generative AI and collaborates with Infosec and Procurement teams to uphold stringent policies.

Adam Levin, CEO and Co-Founder of Reddy, emphasized the platform's objective to integrate various teams within the contact center, stating, "Reddy brings together every team inside the contact center — from LD to QA to team leads — making it easier than ever to turn agents into all-stars. Our new design represents those connections, symbolizing the dynamic momentum Reddy brings to agents' performance."

The release of Reddy 2.0 comes in response to industry research indicating the challenges surrounding AI automation in customer service. A recent Salesforce study revealed that automation efforts often lead to just a 35% success rate in customer interactions requiring multi-step resolutions. Challenges faced by companies like Klarna, which scaled back AI automation efforts to reintroduce human agents, highlight the need for effective solutions.

Reddy has successfully validated its training platform’s efficacy, with a recent partnership involving over 2,000 global agents demonstrating a remarkable return of 38 times on investment for new hire performance. This has positioned Reddy as the leading force in enhancing agent training through simulation technologies.

For those attending CCW Las Vegas, Reddy invites participants to visit Booth #1400 to explore demonstrations of their AI coaching platform in action and see firsthand the innovative solutions it offers to boost customer experience. To learn more about Reddy and its offerings, visit www.reddy.io.

The launch of Reddy 2.0 signifies a pivotal moment in the domain of customer service training — one where technology and human collaboration converge to create exceptional customer experiences through effective agent development.