Mobius Joins with AICX Association for Innovative Business Conference on CX Strategies

Mobius Collaborates with AICX Association for Business Conference

On May 19, 2026, Mobius Inc., renowned for developing CX solutions for contact centers, will participate in a pivotal business conference titled "AICX Frontier 2026 – Redefining Customer Contact Value through AI Integration". This event will take place at the Shibuya Scramble Square in Tokyo, featuring a discussion led by Mobius President Tomohiro Ishii alongside other leaders from six AI-related companies.

The mission of Mobius is simple yet profound: "To provide an edge in customer experiences for every business." The company aims to enhance customer experience (CX) through cutting-edge technology. As AI agents redefine customer interactions, this conference aims to expedite the evolution and implementation of next-generation CX designs, collaborating closely with the AICX Association and co-hosting firms.

Background of the Conference

AI agents are now at a critical juncture, transitioning from proof-of-concept to full-scale implementation and market expansion. In customer interaction sectors like call centers, the automation and enhancement driven by AI have become crucial topics influencing corporate competitiveness. This means there's an urgent need for organizations to transform their call centers into "value-generating profit centers" that can boost sales, lifetime value (LTV), and brand value by leveraging customer insights.

Thus, the conference aims to provide accurate insights into this transformational journey and foster discussions on how customer interactions should be designed in this new era. The AICX Frontier 2026 will gather companies pivotal in promoting AI-driven enhancements in call centers, such as AI Shift, IVRy, Karakuri, Gen-AX, RightTouch, and Mobius.

During the event, organizations applying AI in their customer-facing roles will share real-life insights and challenges related to the adoption and operation of AI agents, focusing on business impact, which diverges from purely theoretical discussions. Attendees can expect a multi-faceted view of how to shift call centers from merely "consuming value" to "creating value".

Event Overview

- Name: AICX Frontier 2026 – Redefining Customer Contact Value through AI Integration
- Date: May 19, 2026, from 14:00
- Format: Offline event
- Venue: Shibuya Scramble Square, 21st Floor, 2-24-12 Shibuya, Tokyo 150-0002
- Organizers: AICX Association, AI Shift, IVRy, Karakuri, Gen-AX, RightTouch, Mobius, and vottia (in no particular order)

Agenda and Discussion Topics

(Please note that content and timing are subject to change.)

Time	Session Description	Speakers
--	----------------------	-----
14:00	Keynote Session: Current State of Transformation in Customer Contact/Experience – Core Issues of AI Implementation for 2026	AICX Association, Executive Director Kenkatsu Ozawa
14:40	Panel Discussion 1: Roadmap to AI Agent Implementation – Building Trustworthy AI and Successful Operations	AICX Exec, AI Shift, RightTouch, IVRy, Gen-AX, Mobius
15:40	Panel Discussion 2: Evolving into a Value Generation Hub: Transforming VoC into Business Strength – Unpacking Customer Data Potential with AI	AICX Exec, Mobius, RightTouch, IVRy
16:30	Panel Discussion 3: Training Talent to Utilize AI Effectively	AICX Exec, AI Shift, Mobius, Karakuri
17:20	Networking Session

Key Highlights of the Event

The uniqueness of this conference lies in its focus on sharing practical insights necessary for transforming call center automation without promoting specific services. Participants can expect discussions on the current state of transformation, latest trends in AI automation/enhancement, real-life case studies from implementations, and strategies for workforce development in AI usages.

Target Audience

This event is highly recommended for:

- Executives seeking to enhance automation and efficiency in contact centers
- Management wanting to shift the perception of their call centers from cost to profit centers
- Representatives considering AI integrations in customer service
- Those involved in upgrading CX strategies and enhancing customer experiences
- Individuals addressing challenges in organization-building and talent development for AI applications
- Professionals wishing to grasp the latest AI applications at a practical level

Registration Information

For registration, please visit the link below:
Register Here
Note: Registration may close once the capacity is reached.

Contact Information

For inquiries regarding this event, please reach out to the AICX Frontier 2026 Management Office:
Email: [email protected]

About AICX Association

Founded to promote the societal implementation of AI agents, the AICX Association aims to transform customer interactions to enhance overall customer experiences. Based in Tokyo, they focus on research, dissemination, and practical implementation of AI technologies in the customer experience realm.

- Name: AICX Association
- Founded: January 2025
- Location: 6th Floor, Nishishinjuku Mizuma Building, 3-3-13 Nishishinjuku, Shinjuku-ku, Tokyo 160-0023
- Website: AICX Association

About Mobius Inc.

Mobius is dedicated to anticipating clients' customer hurdles and pioneering CX branding strategies aimed at enhancing corporate value and profitability. The company develops innovative operational support services like "MooA®" and introduces software solutions for digitized customer communications, already deployed across over 500 organizations. Their mission is to push for advanced CX by leveraging technology and they actively promote research and seminars through their CX-Branding Tech Lab.

- Company Name: Mobius Inc.
- Representative: President Tomohiro Ishii
- Location: Nishikan Ohsaki Twin Bldg, 2-22-9 Higashi Gotanda, Shinagawa-ku, Tokyo
- Established: September 2011
- Market: Tokyo Stock Exchange Growth Market (Ticker: 4370)
- Website: Mobius Inc.