How Banorte is Transforming Banking in Mexico with a Human-Digital Approach

How Banorte is Redefining Banking in Mexico

Grupo Financiero Banorte, under the leadership of Carlos Hank González, is making significant strides in Mexico's financial sector with its innovative human-digital strategy. This strategic approach prioritizes the customer at the core of all operations, transforming both the experience and accessibility of banking services.

Banorte's omnichannel presence is designed to meet customers where they are, whether it be in traditional bank branches, through correspondent locations, online banking, mobile applications, or a dedicated contact center. This multi-platform strategy aims to create a banking environment that is not only close and efficient but also secure and human-oriented.

Carlos Hank González, the Chairman of the Board, emphasizes that the mission of Banorte is straightforward: to become the best bank for their customers. He asserts that trust is cultivated through consistent daily actions, leading the bank to strive for excellence in delivering services that are well beyond the ordinary.

This commitment to putting customers first and fostering a strong relationship has earned Banorte notable accolades in the financial industry. For the year 2025, World Finance recognized Banorte as both the 'Best Retail Bank' and the 'Best Corporate Governance' institution in Mexico. These awards reflect Banorte's innovative capacity, responsible growth practices, and unwavering commitment to financial inclusion, marking a significant milestone in the evolution of banking in Mexico.

Banorte is not just focused on short-term growth but is also proactively building the future of banking with a clear vision and effective execution. Their diverse team is dedicated to realizing extraordinary results, shaping a new narrative in the financial landscape.

Overview of Banorte's Offers

Grupo Financiero Banorte (GFNorte) extends a wide range of financial services to both individuals and businesses. Its offerings include banking solutions, brokerage services, mutual fund management, insurance, pension services, leasing, factoring, and various other remittance options. Additionally, Banorte encompasses Afore XXI Banorte, recognized as the largest pension fund manager in the country.

As a publicly traded company, GFNorte is listed on the principal index of the Mexican Stock Exchange. The institution boasts a robust workforce comprising about 34,019 employees, supported by extensive infrastructure that includes 1,205 branches, 11,461 ATMs, 225,286 point-of-sale terminals, and 21,137 correspondent locations.

In a competitive market, these features position Banorte as a leader in financial services, with the capability to meet diverse customer needs effectively through its extensive service offerings and technology integration.

Carlos Hank González's insights on Banorte's vision can be explored further in his recent article featured on page 56 of the latest World Finance magazine edition. This piece provides a deeper understanding of how Banorte plans to uphold its commitment to innovation and customer-centric banking.

Overall, Banorte's strategic focus on the human-digital intersection is setting new standards for banking in Mexico, emphasizing user experience as a priority and illustrating how technology can enhance traditional banking methods.

For further insights and updates regarding Banorte’s initiatives, investments, and growth strategies, stakeholders can connect through their digital platforms on LinkedIn and Facebook, or reach out to their communications team directly via provided contact details.