INFORM Unveils Vision for the Future of Airports at Inter Airport 2025
INFORM, a prominent global provider of AI-based software designed to optimize business processes, is set to showcase its innovative GroundStar Suite at the upcoming Inter Airport Europe exhibition in Munich, happening from October 7 to 9, 2025. This event serves as a crucial platform where key figures in the aviation sector can gather to discuss future trends and challenges affecting the industry. During this exhibition at GATE Booth B5-1360, INFORM aims to shed light on the 'Airport of the Future.' This concept represents a significant shift in how airlines, airports, and ground handlers collaborate, with a focus on optimizing the passenger experience.
At the heart of this vision is the idea of passenger-centric operations. Johannes Richenhagen, the Executive Lead Transformation at INFORM Aviation, will lead an open discussion on this topic. The discussion will take place on October 8 from 10:30 to 11:00 a.m. and will spotlight four essential pillars that INFORM believes should guide the future of airport operations:
A major component of reimagining airports is adopting a smarter and more digital approach to resource and information sharing among airlines, airports, and ground handlers. Traditional methods can no longer keep pace with the increasing demands of today's travelers. Embracing technology can streamline operations and improve the overall efficiency of airport systems.
Delivering a seamless, customer-first experience is a priority for all stakeholders in the aviation industry. By placing the passenger at the center of all decisions, airports can enhance overall satisfaction. This aspect of operations is critical, given the rising expectations of travelers in a post-pandemic world.
Addressing sustainability is no longer optional for the aviation industry; it poses a significant challenge with long-term repercussions for the planet. INFORM proposes the development of sustainable aviation ecosystems that minimize the environmental impact of airport operations. This aligns with the growing global emphasis on sustainability and corporate responsibility.
Passenger-Related Mobility (PRM) services have become integral to the operations of airlines and airports. With a rapidly aging population and increasing demand for travel among individuals with reduced mobility, the aviation industry must adapt its structures. This includes refined strategies for stand allocations, gate management, and turnaround planning that accommodates the unique needs of PRMs. Recognizing this growing market is essential for future growth and inclusivity in the aviation sector.
To further enrich the dialogue, Ginesh Koottakara, the Head of Sales Europe at INFORM, will join a panel discussion on October 9 about attracting and retaining the future workforce in the aviation industry, drawing attention to the critical points of workforce management in an ever-evolving market.
Visitors of Booth B5-1360 will have the opportunity to experience firsthand how the GroundStar Suite aids in managing various ground operations. The showcasing will reveal how INFORM’s software solutions can enhance efficiency, resilience, and sustainability across airport processes, enabling stakeholders to tackle the contemporary challenges facing aviation today.
With passengers expecting more than ever and facing a shortage of labor in the industry, INFORM’s presence at Inter Airport Europe 2025 aims to equip aviation professionals with the knowledge and tools necessary to adapt and thrive in this changing environment.
About INFORM:
Founded in 1969 and headquartered in Aachen, Germany, INFORM focuses on developing software that utilizes artificial intelligence (AI) and advanced mathematical operations research to optimize business processes. Their commitment extends across various industries, serving over 1,000 customers worldwide while promoting sustainable practices and advanced decision-making.
About GroundStar:
GroundStar by INFORM is recognized as the leading software solution for optimizing aviation processes, addressing every aspect from ground handling to aircraft engineering and airport operations. With over 200 installations at more than 170 airports globally, GroundStar continues to showcase INFORM’s commitment to innovation and excellence in the aviation sector.
At the heart of this vision is the idea of passenger-centric operations. Johannes Richenhagen, the Executive Lead Transformation at INFORM Aviation, will lead an open discussion on this topic. The discussion will take place on October 8 from 10:30 to 11:00 a.m. and will spotlight four essential pillars that INFORM believes should guide the future of airport operations:
1. Smart and Digital Approach
A major component of reimagining airports is adopting a smarter and more digital approach to resource and information sharing among airlines, airports, and ground handlers. Traditional methods can no longer keep pace with the increasing demands of today's travelers. Embracing technology can streamline operations and improve the overall efficiency of airport systems.
2. Passenger-Centric Operations
Delivering a seamless, customer-first experience is a priority for all stakeholders in the aviation industry. By placing the passenger at the center of all decisions, airports can enhance overall satisfaction. This aspect of operations is critical, given the rising expectations of travelers in a post-pandemic world.
3. Sustainable Aviation Ecosystems
Addressing sustainability is no longer optional for the aviation industry; it poses a significant challenge with long-term repercussions for the planet. INFORM proposes the development of sustainable aviation ecosystems that minimize the environmental impact of airport operations. This aligns with the growing global emphasis on sustainability and corporate responsibility.
4. The Growing Role of PRMs
Passenger-Related Mobility (PRM) services have become integral to the operations of airlines and airports. With a rapidly aging population and increasing demand for travel among individuals with reduced mobility, the aviation industry must adapt its structures. This includes refined strategies for stand allocations, gate management, and turnaround planning that accommodates the unique needs of PRMs. Recognizing this growing market is essential for future growth and inclusivity in the aviation sector.
To further enrich the dialogue, Ginesh Koottakara, the Head of Sales Europe at INFORM, will join a panel discussion on October 9 about attracting and retaining the future workforce in the aviation industry, drawing attention to the critical points of workforce management in an ever-evolving market.
Visitors of Booth B5-1360 will have the opportunity to experience firsthand how the GroundStar Suite aids in managing various ground operations. The showcasing will reveal how INFORM’s software solutions can enhance efficiency, resilience, and sustainability across airport processes, enabling stakeholders to tackle the contemporary challenges facing aviation today.
With passengers expecting more than ever and facing a shortage of labor in the industry, INFORM’s presence at Inter Airport Europe 2025 aims to equip aviation professionals with the knowledge and tools necessary to adapt and thrive in this changing environment.
About INFORM:
Founded in 1969 and headquartered in Aachen, Germany, INFORM focuses on developing software that utilizes artificial intelligence (AI) and advanced mathematical operations research to optimize business processes. Their commitment extends across various industries, serving over 1,000 customers worldwide while promoting sustainable practices and advanced decision-making.
About GroundStar:
GroundStar by INFORM is recognized as the leading software solution for optimizing aviation processes, addressing every aspect from ground handling to aircraft engineering and airport operations. With over 200 installations at more than 170 airports globally, GroundStar continues to showcase INFORM’s commitment to innovation and excellence in the aviation sector.
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