BIZTEL Introduces New Service Leveraging KDDI Optical Direct Phone Line

BIZTEL Expands Its Offerings with KDDI Optical Direct Service

In an exciting development, BIZTEL, a cloud-based call center system developed by Link Co., Ltd., has announced the launch of a new service utilizing the ‘KDDI Optical Direct’ phone line. This service marks the latest addition to BIZTEL's already robust lineup of telecommunication carriers, further enhancing its capabilities in providing seamless communication solutions to its customers.

KDDI Optical Direct is a business-oriented telephone line service that transmits data over IP networks using optical fiber connections. This new integration allows BIZTEL users to enjoy a more extensive range of telecommunication options, reinforcing its reputation as a leader in the cloud-based telephony market.

BIZTEL has been recognized as the number one provider in the domestic cloud-based call center market for eight consecutive years, as reported by Deloitte Tohmatsu Mick Economic Research Institute. With more than 2,000 companies across various industries utilizing its services, BIZTEL has distinguished itself with exceptional audio clarity, reliability, and a user-friendly interface that caters even to senior operators. The service also offers advanced features, including AI-driven call evaluation and summarization, along with voice bot integration, making it an invaluable tool for businesses in sectors such as outsourcing, finance, manufacturing, retail, pharmaceuticals, IT, and service industries.

The addition of KDDI's phone lines to BIZTEL's offerings means that businesses can utilize a KDDI 03 number for both incoming and outgoing calls through the BIZTEL platform. Additionally, customers can now connect their existing KDDI toll-free numbers (0120) to their BIZTEL system, allowing for greater flexibility in managing inbound communications.

With this enhancement, BIZTEL continues to demonstrate its commitment to meeting the diverse needs of its clientele by providing flexible and stable services that optimize communication management for various businesses. The company's ongoing dedication to adapting its services to suit customer requirements underscores its position as an innovator in the telecommunication and cloud-based solution space.

About BIZTEL

Since its inception in 2006, BIZTEL has emerged as a pioneer in cloud telephony services, offering a wide range of call center solutions tailored for businesses. The platform has garnered significant acclaim, achieving its current milestone of over 2,000 corporate users. It has been consistently recognized as the top cloud-based call center system in Japan by the Deloitte Tohmatsu Mick Economic Research Institute’s 2024 report and ranks as the leading SaaS CTI provider in terms of market share according to Fujikimera Research Institute’s 2024 Software Business New Market report (based on fiscal year 2023 performance).

For more information about BIZTEL and its offerings, visit their website at https://biztel.jp/.

About Link Co., Ltd.

Link Co., Ltd. operates various subscription-based services, prominently featuring the highly regarded cloud-based call center system BIZTEL, which has maintained its market-leading position for eight consecutive years. The company also provides dedicated hosting solutions through 'at+link' and cloud hosting services via 'Link Bare Metal Cloud'. Besides its focus on technology, Link has diversified into agriculture, managing the natural pasture dairy farm ‘Nakaboraba Farm’ in Iwaizumi Town, Iwate Prefecture since October 2011. For more details about their services, check https://www.link.co.jp/.

Media Site

Link Co., Ltd. also runs a media site called LINK Watch!, which aims to provide solutions for business challenges and promote organizations towards optimal services. Check it out at https://watch.link.co.jp/.