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Level AI Launches Naviant: A New Era in Customer Experience

In a bold move to transform customer engagement, Level AI has introduced Naviant, an advanced AI virtual agent tailored for today's businesses. The compelling nature of Naviant lies not just in its ability to interact, but in its capacity to foster genuine, human-like conversations that redefine customer relationship management.

Bridging Automation and Empathy

Naviant is a solution designed to bridge the existing gap between automation efficiency and human empathy. As organizations grapple with increasing customer demands, the pressure to automate interactions without sacrificing the human touch escalates. Level AI has long been at the forefront of customer experience enhancements, with tools like Voice of the Customer (VoC), Automated Quality Assurance (QA), and Agent Assist. With Naviant, Level AI seamlessly extends its expertise into the domain of AI virtual agents, ensuring a cohesive standard of excellence across hybrid contact centers.

Ashish Nagar, CEO of Level AI, encapsulated the mission behind Naviant perfectly: "Naviant is not just another chatbot; it's an AI virtual agent purpose-built to drive operational excellence and empathetic conversations." By leveraging insights from human interactions, Naviant continuously learns and elevates its performance through rigorous quality checks and a feedback loop mechanism.

Key Features of Naviant

1. AgentIQ for Actionable Automation

Unlike conventional chatbots that merely respond to queries, Naviant takes proactive measures—modifying orders, updating CRM data, and resolving customer tickets with a stellar resolution rate exceeding 50%.

2. DialogIQ for Natural Conversations

Naviant incorporates advancements in natural language processing to comprehend tone, sentiment, and context in real time, allowing it to deliver dialogues that feel uniquely tailored and authentic.

3. EnlightIQ for Continuous Improvement

Through meticulous analysis of 100% of virtual agent engagements, Level AI extracts quality metrics and identifies areas for improvement—enabling ongoing learning and consistently higher customer satisfaction rates.

4. Rapid Deployment

Naviant's user-friendly interface and straightforward setup process facilitate rapid installation without the need for extensive technical expertise or coding.

5. Enterprise-Level Security

With multilingual capabilities and a robust security framework, Naviant is designed to operate across the globe while adhering to strict compliance regulations.

Addressing Current Challenges in Customer Experience

Industry leaders often cite slow implementation times, robotic interactions, and lack of insight into virtual agent performance as major hurdles. Naviant tackles these challenges by integrating automation, analytics, and quality assurance into one holistic system, delivering adaptive AI interactions that resonate with your company's voice and values.

Ben Huber from Topcon shared his positive experience: "In just four weeks, we achieved more with Level AI than in six months with another provider. The feedback has been overwhelmingly positive from our users!"

About Level AI

Level AI empowers prominent brands such as Affirm, Penske, Vista, and Carta to revolutionize their customer service approaches through AI-native solutions. To witness Naviant's capabilities firsthand, interested parties can request a personalized demo at Level AI's website.

In summary, Naviant isn't just a technological innovation; it represents a strategic mindset shift in how customer interactions are managed. By equipping organizations with a virtual agent that mirrors human sentiment, Level AI is poised to redefine customer service standards across industries.