#Japan #Osaka #Three A Consulting #DAP #Tech Touch

Three A Consulting Achieves Significant Savings with Tech Touch Adoption

Three A Consulting, a prominent consulting firm based in Osaka, has recently implemented the AI-powered digital adoption platform (DAP) known as 'Tech Touch'. The introduction of this innovative tool has resulted in a substantial cost reduction of approximately 12% in external system outsourcing expenses. Tech Touch Corporation, renowned for its expertise in DAP, continues to lead the domestic market, boasting the highest market share in Japan for this type of technology.

Background of Implementation

The consulting firm specializes in assisting clients with acquiring and managing ISO and Privacy Mark certifications, leveraging its strong suite of cloud-based management tools collectively referred to as the 'Assist' series. Traditionally, the process of obtaining ISO certification has been cumbersome, involving numerous steps that present psychological barriers for users, causing many to disengage partway through the procedure. Moreover, because these systems are not used daily, users often struggle to familiarize themselves with them, leading to increased costs and lengthy processes associated with updating user manuals and providing additional guidance.

To tackle these challenges, Three A Consulting integrated Tech Touch into its 'Assist' platform. This no-code solution empowers users to create and display instructions effortlessly without requiring coding skills, making it accessible for everyone involved in the process.

• - Immediate Guidance: Users are notified of the presence of operational guides right from the start.
• - Streamlined ISMS Configuration: The system breaks down ISMS settings into four simple steps and systematically provides corresponding guidance for each.
• - Assistance in Data Input: Each data entry field is complemented with supplementary explanations to guide users in completing tasks without confusion.

Benefits Realized

Since the implementation of Tech Touch, Three A Consulting has observed remarkable results across various metrics:

1. Enhanced User Autonomy: By integrating Tech Touch into crucial points where users previously encountered difficulties, the firm has significantly reduced the volume of inquiries—indicating an improved self-sufficiency among users.

2. Faster User Onboarding: With the assistance of Tech Touch, new users acclimatize to the system within just one week, enabling them to utilize its features without dependency on external help.

3. Visualization and Insight into Usability: The platform provides analytics that tracks frequently used functions and the frequency of operations, allowing insights into usage patterns. This capability facilitates a better understanding of user engagement and helps in optimizing customer success strategies.

4. Cost Savings and Quick Modifications: By transitioning minor system enhancements from outsourced to in-house tasks, the company has successfully cut external costs by 12% while also expediting the implementation of modifications.

Future Plans

With confirmed benefits from Tech Touch guiding user autonomy, Three A Consulting intends to redesign its initial onboarding processes. Strengthening the utilization of Tech Touch guides will be pivotal in establishing a streamlined support system for users seeking ISO certification.

Comments from Tomomi Otsusa, Development Section, Assist Promotion Department

Tomomi Otsusa emphasized the positive impact of Tech Touch on user experience, stating that it allows users to navigate the system smoothly, even after extended breaks from use. This tool mitigates the need for users to memorize operational procedures, enhancing overall interaction with the system. Moving forward, the firm aims to further leverage Tech Touch to elevate user experience even more significantly.

About Three A Consulting

Founded in 1999, Three A Consulting has garnered extensive expertise in ISO and Privacy Mark certification consulting. Building on comprehensive knowledge and experience, the firm aims to expand its portfolio of services, ensuring exceptional support for clients.

For more information, visit Three A Consulting.

About Tech Touch

Tech Touch is an innovative DAP that allows users to create and implement operational guides without requiring coding expertise, significantly alleviating the workload on system administrators. This platform supports users through intuitive guides and detailed behavioral analysis, thus assisting large enterprises, startups, and public organizations alike. With over 8 million users as of May 2025, Tech Touch has established itself as a trusted solution, receiving numerous awards including the Good Design Award and recognition by the Ministry of Economy, Trade and Industry as a J-Startup. The ongoing enhancement of AI features signifies Tech Touch's commitment to advancing Japan's digital transformation and customer experience initiatives.